Remote SaaS Implementation Specialist - Value Realization

3E; North Carolina; Remoto; USD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental, and vision insurance

401(k) plan with company matching

Open PTO and parental leave

Life insurance and disability coverage

Descrizione del lavoro

3E is seeking an Implementation Specialist to turn a signed customer contract into a working, adopted solution. You’ll own hands-on implementation from kickoff through configuration, validation, foundational training, launch, and handoff—driving measurable first value from 3E’s products.

This role blends technical delivery with customer engagement and project coordination, translating scope into a practical plan, configuring environments, coordinating with partners, and tracking milestones,

Competenze

• 2–3 years of experience in software implementation or related roles.
• Strong technical aptitude with ability to configure software and troubleshoot setup issues.
• Experience managing multiple concurrent customer projects to deadlines and measurable outcomes.
• Ability to translate customer requirements into clear implementation activities, milestones, and deliverables.
• Strong written and verbal communication, prioritization, analytical, and problem-solving skills.
• Demonstrated experience working cross-functionally and building productive customer relationships.
• Proficiency with CRM tools such as Salesforce or HubSpot and Microsoft Office.
• Ability to navigate ambiguity, competing priorities, and changing customer needs.
• Willingness to travel 10–20%.

Mansioni

• Lead assigned customer implementations from internal handoff and kickoff through configuration, validation, foundational training, launch, and formal handoff.
• Conduct implementation discovery and help confirm customer data readiness, environment requirements, security considerations, and integration prerequisites.
• Translate the scope of work into a documented implementation plan with milestones, deliverables, dependencies, assumptions, and customer responsibilities.
• Configure 3E customer environments, including inventory and structure, users and roles, integrations, and core workflows aligned with customer goals.
• Work directly with customer contacts and administrators to validate the solution and deliver foundational training.
• Coordinate with Product, Engineering, Data, Cloud, technical specialists, and external implementation partners as required for delivery.
• Track milestones and identify risks, dependencies, or potential scope changes early.
• Follow established change-control processes when customer requests extend beyond the agreed scope.
• Hold customers accountable for implementation commitments such as data readiness, resourcing, testing, and sign-offs.
• Execute post-onboarding Value Realization Projects such as migrations, data remediation, integrations, inventory optimization, and workflow enablement.
• Maintain accurate project records and documented handoffs while managing multiple concurrent implementations, keeping status, configuration, outcomes, risks, next steps, and training needs visible and prioritizing work based on customer impact, project risk, and key milestones.
• Build technical proficiency across 3E products and work credibly with technical teams to troubleshoot implementation issues and identify risks; coding is not required.
• Surface customer-identified bugs, product issues, and feature requests to the appropriate internal teams.

Conoscenze

Technical aptitude

Cross-functional collaboration

Project management

Customer onboarding

Formazione

Bachelor's degree or equivalent

Strumenti

Salesforce

HubSpot

Microsoft Office

Descrizione del lavoro

3E is seeking an Implementation Specialist to turn a signed customer contract into a working, adopted solution. You’ll own hands-on implementation from kickoff through configuration, validation, foundational training, launch, and handoff—driving measurable first value from 3E’s products.

This role blends technical delivery with customer engagement and project coordination, translating scope into a practical plan, configuring environments, coordinating with partners, and tracking milestones,