Implementation Specialist - HRS

The Wrap; Northern (KY); Hybrid; USD 43,000 - 58,000; Full time

Benefits offered by this job

Remote Work

Career Development Opportunities

LinkedIn Learning Platform

Employee Recognition

Job summary

Mitratech is seeking a detail-oriented Onboarding & Implementation Specialist to guide new customers from kickoff through setup and go-live. You will configure accounts, user access, settings, and workflows, ensuring quality through QA checks and validation.

You will manage multiple projects, communicate clearly with customers and internal teams, and drive smooth transitions from implementation to ongoing account management. SaaS experience is valued.

Qualifications

• Strong organizational and project management abilities with multiple projects
• Clear written and verbal communication with a customer-centric approach
• Keen attention to detail and quality throughout configuration and validation
• Customer-focused, proactive mindset with ownership of outcomes
• Comfort with learning new systems, tools, and processes; SaaS/customer onboarding exp preferred

Responsibilities

• Lead onboarding for new customers from kickoff to implementation completion
• Configure accounts, access, settings, and workflows with QA testing
• Coordinate multiple implementations and report progress to stakeholders
• Maintain proactive customer communication and issue resolution
• Collaborate with internal teams to ensure smooth handoffs and support
• Suggest improvements to onboarding and implementation workflows

Skills

Project & Organizational Skills

Communication Skills

Attention to Detail

Customer-Focused Mindset

Technical Adaptability

Education

Associate's or Bachelor's degree in Business/Communications/Technology/PM/IS

Equivalent combination of education/training/experience

Job description

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview

Essential Duties & Responsibilities

• Customer Onboarding & Implementation: Lead the onboarding process for new customers from kickoff through implementation completion, guiding them through setup requirements, timelines, and key milestones.
• Account Setup & Configuration: Configure customer accounts, user access, settings, and workflows, performing quality assurance testing and validation to ensure all configurations are accurate and complete.
• Project Coordination & Management: Manage multiple implementation projects simultaneously, tracking progress and proactively communicating status updates to customers and internal stakeholders.
• Customer Communication & Support: Build strong customer relationships through clear, timely communication, providing guidance throughout the implementation process and addressing questions and concerns promptly.
• Cross-Functional Collaboration: Partner with internal teams to resolve issues, coordinate activities, and ensure seamless transitions from implementation to ongoing account management or support.
• Process Improvement: Contribute ideas to improve onboarding processes and implementation workflows; maintain accurate documentation and implementation records.

Qualifications & Skills

• Project & Organizational Skills: Strong organizational and project management skills with the ability to manage multiple projects and competing priorities simultaneously.
• Communication Skills: Excellent written and verbal communication skills with a professional, customer-centered approach.
• Attention to Detail: Strong attention to detail and commitment to quality throughout the configuration and validation process.
• Customer-Focused Mindset: Customer-focused and service-oriented with a self-motivated, proactive approach and a strong sense of ownership.
• Technical Adaptability: Comfortable learning new systems, tools, and processes; experience in customer onboarding, implementation, or customer-facing roles preferred.

Education & Skills

• Associate's or Bachelor's degree in Business, Communications, Technology, Project Management, Information Systems, or a related field preferred.
• Equivalent combination of education, training, and relevant work experience will be considered.
• 1–3 years of experience in customer onboarding, implementation, project coordination, customer success, account management, technical support, or a related customer-facing role.
• Experience managing multiple projects, customer relationships, or onboarding activities preferred.
• Experience working with SaaS platforms, enterprise software, or technology-based solutions preferred.
• Strong organizational skills with the ability to manage competing priorities and deadlines.
• Demonstrated commitment to delivering exceptional customer experiences and successful project outcomes.

We will disclose intended pay ranges in our job ads for US-based opportunities – This role can be performed 100% remote anywhere in the US.

Anticipated Pay Range: $50,000.00 Annually USD

Total compensation includes US employee benefits and annual bonus eligibility.

Benefits we offer

• Health, Dental & Vision Insurance *
• 401 (k) + Employer Match *
• Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program

Perks we offer

• Remote Work
• Career Advancement & Professional Development Opportunities
• Employee Recognition
• LinkedIn Learning Platform

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.