Remote SaaS Implementation Engineer (Cybersecurity)

Keeper Security; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Employer Paid Life Insurance

401K (Roth/Traditional)

Generous PTO

Job summary

Keeper Security is hiring a driven Implementation Engineer to join the B2B Support team. This 100% remote role offers a hybrid option for candidates near our Chicago HQ. You will guide customers through integration, customize Keeper, and deliver training to ensure full utilization.

Collaboration with product, sales, and customer success teams is essential to ensure smooth deployments across regions. You will support customers across time zones, maintain thorough documentation, and lead projects

Qualifications

• 5+ years in SaaS implementation or related roles.
• SaaS deployment experience, with security software preferred.
• Salesforce experience preferred.
• Proficient with Google Docs and MS Office tools.
• macOS, Windows & Linux administration and troubleshooting.
• strong Linux Shell and PowerShell skills.
• Advanced knowledge of Firewalls, AD, DNS, authentication protocols, LDAP.
• Cloud/hybrid/on-prem environments knowledge.
• Understanding of SaaS architecture, cloud tech, and software integration.
• Programming, APIs and data manipulation skills.
• Experience leading external customer engagements.
• Excellent communication and client-management abilities.
• Problem-solving and independent/team work across time zones.
• Bachelor's degree in CS/IT or equivalent experience.

Responsibilities

• Guide customers through integration and implementation of Keeper in their environment.
• Configure Keeper to meet customer requirements and customize workflows.
• Deliver training sessions to educate customers on using Keeper.
• Create documentation, guides, and knowledge resources for customers.
• Provide level 2 technical support and troubleshoot issues.
• Maintain records of configurations and communications for each project.
• Collaborate with product, sales, and customer success teams for implementations.
• Participate in internal meetings to relay customer feedback.
• Manage multiple implementation projects with clear status updates.

Skills

SaaS deployment

Technical support

Customer engagement

Linux Shell

PowerShell

APIs

Data manipulation

Education

Bachelor's degree in Computer Science / IT

Tools

Salesforce

Google Docs

MS Office

Linux administration

Windows administration

Mac OSX

Job description

Keeper Security is hiring a driven Implementation Engineer to join the B2B Support team. This 100% remote role offers a hybrid option for candidates near our Chicago HQ. You will guide customers through integration, customize Keeper, and deliver training to ensure full utilization.

Collaboration with product, sales, and customer success teams is essential to ensure smooth deployments across regions. You will support customers across time zones, maintain thorough documentation, and lead projects