Remote B2B Enterprise Tech Support Specialist

Keeper Security; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Remote work

Hybrid option for Chicago area

401(k)

Paid time off

Medical, Dental & Vision

Life Insurance

Job summary

Keeper Security is seeking a detail oriented B2B Customer Support Representative to deliver exceptional technical support, onboarding, and platform troubleshooting for global enterprise clients. This 100% remote role offers hybrid options for those near Chicago, IL.

You will manage inquiries across phone, email, and chat, host live onboarding sessions, and work with internal teams to ensure quick, accurate technical support.

Qualifications

• 1+ years of experience in a business to business technical support environment.
• Experience communicating professionally with business stakeholders at all organizational levels.
• Hands on experience troubleshooting software issues across Windows, macOS, iOS, and Android.
• Proficiency with Google Workspace and Microsoft Office productivity suites.
• Baseline understanding of digital security, credential management, or basic enterprise identity concepts.
• Demonstrated working knowledge of identity and access management fundamentals.

Responsibilities

• Maintain a daily pipeline of incoming tickets, chats, and calls to resolve platform inquiries.
• Host live onboarding and product training sessions for enterprise clients.
• Troubleshoot password resets, MFA reconfiguration, user permissions, and basic platform errors.
• Escalate complex issues to Senior team members when needed.
• Manage ticket queues to maintain fast response times and high resolution rates.
• Collaborate with cross-functional teams on feature deployments and security updates.
• Diagnose ambiguous issues with independent thinking and provide timely resolutions.

Skills

Technical support

Client communication

Multitasking

Written communication

Google Workspace

Microsoft Office

Digital security basics

Identity and access management

Education

CompTIA Security+

CompTIA A+

Equivalent credentials

Tools

ServiceNow

Help Scout

Salesforce

Jira

Job description

Keeper Security is seeking a detail oriented B2B Customer Support Representative to deliver exceptional technical support, onboarding, and platform troubleshooting for global enterprise clients. This 100% remote role offers hybrid options for those near Chicago, IL.

You will manage inquiries across phone, email, and chat, host live onboarding sessions, and work with internal teams to ensure quick, accurate technical support.