Implementation Engineer

Keeper Security; Chicago (IL); Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401K (Roth/Traditional)

Generous PTO

Job summary

Keeper Security is seeking an experienced SaaS Implementation Engineer to guide customers through implementing Keeper in their environments. You will tailor configurations, provide training, and deliver clear documentation while coordinating with cross-functional teams across time zones.

The role supports remote work with potential hybrid scheduling for those near Chicago, offering extensive collaboration with product, sales, and customer success.

Qualifications

• 5+ years in SaaS implementation, tech support, or related role.
• Experience deploying SaaS with security software preferred.
• Working knowledge of Salesforce preferred.
• Experience with Google Docs and MS Office.
• Linux, Mac OSX, Windows administration and troubleshooting.
• Strong command of Linux Shell and PowerShell.
• Knowledge of firewalls, AD environments, DNS, authentication protocols, LDAP.
• Experience with on-prem, cloud, or hybrid environments.
• Understanding of SaaS architecture, cloud tech, and software integration.
• Programming languages, APIs, and data manipulation.
• Experience leading external customer engagements.
• Excellent communication and teamwork across global regions.

Responsibilities

• Guides customers through integration and implementation.
• Configures Keeper to meet customer requirements and workflows.
• Delivers training sessions and creates user guides.
• Documents configurations and communications for each implementation.
• Provides level 2 technical support and troubleshoots issues.
• Collaborates with product, sales, and customer success teams.
• Manages multiple implementations with clear status updates.

Skills

SaaS implementation

Linux Shell

PowerShell

APIs

Data manipulation

External customer engagements

Cloud technologies

Programming languages

Salesforce

Google Docs

MS Office

Firewalls

AD environments

DNS

LDAP

On-prem/cloud/hybrid

Education

Bachelor's degree in computer science or IT

Tools

Salesforce

Google Docs

MS Office

Linux

Job description

Keeper is hiring a driven, Implementation Engineer to join our B2B Support team. This is a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates who live near our global headquarters in Chicago, Illinois.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while onboarding and supporting our customers as they integrate our platform into their business processes.

About Keeper

Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com .

About the Role

As the SaaS Implementation Engineer you are responsible for guiding customers through the process of integrating and implementing Keeper within our customer’s environment, ensuring a seamless transition from onboarding to full utilization. This role involves understanding customers’ business needs, configuring our Keeper software to meet those requirements, providing technical support, and collaborating with cross-functional teams.

Responsibilities

• Collaborate with customers to understand their specific business needs and objectives for using our services, conducting thorough needs assessments to gather requirements and tailor the implementation plan accordingly
• Configure Keeper to meet the unique requirements of each customer, ensuring optimal system performance and usability while customizing features, workflows, and integrations based on customer specifications
• Develop and deliver training sessions to educate customers on using Keeper effectively and efficiently
• Create comprehensive documentation, user guides, and knowledge resources to support customers in using the software
• Offer continuous level 2 related technical support to customers, adeptly troubleshooting issues and efficiently resolving any concerns as they arise while proactively recognizing and rectifying project-related risks and issues, promptly escalating them when required
• Maintain accurate records of customer configurations, customizations, and communication to ensure a comprehensive understanding of each implementation
• Collaborate with cross-functional teams, including product development, sales, and customer success, to ensure alignment and successful customer implementations
• Participate in internal meetings to provide insights into customer needs and help improve Keeper based on feedback
• Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope while maintaining consistent and transparent communication of project status and progress to internal stakeholders and customers, promptly addressing any arising issues or concerns

Requirements

• 5+ years of progressive experience in SaaS implementation, technical support, or a related role
• Experience in SaaS deployment with security software experience preferred
• Working knowledge and hands on experience with Salesforce preferred
• Experience with Google docs and MS-office tools
• Mac OSX, Windows & Linux administration and troubleshooting experience
• Must have strong command for Linux Shell and PowerShell
• Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
• Advanced knowledge in on prem/cloud/hybrid environments
• Strong understanding of SaaS architecture, cloud technologies, and software integration
• Proficiency in programming languages, APIs, and data manipulation
• Proficiency in leading external customer engagements
• Excellent communication and interpersonal skills, with the ability to effectively manage client relationships
• Excellent problem-solving skills and ability to troubleshoot technical issues effectively
• Ability to work independently and as part of a team, across global regions and time zones
• Bachelor's degree in computer science, information technology, or a related field (or equivalent practical experience)

Preferred

• PMP Certification and/or other Certifications related to SaaS or cloud technologies are a plus
• IT experience
• Versed in Python
• The ability to communicate in both French and English, verbally and in writing, is preferred
• Medical, Dental & Vision (inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401K (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Exempt