Remote SaaS Implementation Engineer

Keeper Security; Chicago (IL); Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401K (Roth/Traditional)

Generous PTO

Job summary

Keeper Security is seeking an experienced SaaS Implementation Engineer to guide customers through implementing Keeper in their environments. You will tailor configurations, provide training, and deliver clear documentation while coordinating with cross-functional teams across time zones.

The role supports remote work with potential hybrid scheduling for those near Chicago, offering extensive collaboration with product, sales, and customer success.

Qualifications

• 5+ years in SaaS implementation, tech support, or related role.
• Experience deploying SaaS with security software preferred.
• Working knowledge of Salesforce preferred.
• Experience with Google Docs and MS Office.
• Linux, Mac OSX, Windows administration and troubleshooting.
• Strong command of Linux Shell and PowerShell.
• Knowledge of firewalls, AD environments, DNS, authentication protocols, LDAP.
• Experience with on-prem, cloud, or hybrid environments.
• Understanding of SaaS architecture, cloud tech, and software integration.
• Programming languages, APIs, and data manipulation.
• Experience leading external customer engagements.
• Excellent communication and teamwork across global regions.

Responsibilities

• Guides customers through integration and implementation.
• Configures Keeper to meet customer requirements and workflows.
• Delivers training sessions and creates user guides.
• Documents configurations and communications for each implementation.
• Provides level 2 technical support and troubleshoots issues.
• Collaborates with product, sales, and customer success teams.
• Manages multiple implementations with clear status updates.

Skills

SaaS implementation

Linux Shell

PowerShell

APIs

Data manipulation

External customer engagements

Cloud technologies

Programming languages

Salesforce

Google Docs

MS Office

Firewalls

AD environments

DNS

LDAP

On-prem/cloud/hybrid

Education

Bachelor's degree in computer science or IT

Tools

Salesforce

Google Docs

MS Office

Linux

Job description

Keeper Security is seeking an experienced SaaS Implementation Engineer to guide customers through implementing Keeper in their environments. You will tailor configurations, provide training, and deliver clear documentation while coordinating with cross-functional teams across time zones.

The role supports remote work with potential hybrid scheduling for those near Chicago, offering extensive collaboration with product, sales, and customer success.