Implementation Engineer

Keeper Security; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Employer Paid Life Insurance

401K (Roth/Traditional)

Generous PTO

Job summary

Keeper Security is hiring a driven Implementation Engineer to join the B2B Support team. This 100% remote role offers a hybrid option for candidates near our Chicago HQ. You will guide customers through integration, customize Keeper, and deliver training to ensure full utilization.

Collaboration with product, sales, and customer success teams is essential to ensure smooth deployments across regions. You will support customers across time zones, maintain thorough documentation, and lead projects

Qualifications

• 5+ years in SaaS implementation or related roles.
• SaaS deployment experience, with security software preferred.
• Salesforce experience preferred.
• Proficient with Google Docs and MS Office tools.
• macOS, Windows & Linux administration and troubleshooting.
• strong Linux Shell and PowerShell skills.
• Advanced knowledge of Firewalls, AD, DNS, authentication protocols, LDAP.
• Cloud/hybrid/on-prem environments knowledge.
• Understanding of SaaS architecture, cloud tech, and software integration.
• Programming, APIs and data manipulation skills.
• Experience leading external customer engagements.
• Excellent communication and client-management abilities.
• Problem-solving and independent/team work across time zones.
• Bachelor's degree in CS/IT or equivalent experience.

Responsibilities

• Guide customers through integration and implementation of Keeper in their environment.
• Configure Keeper to meet customer requirements and customize workflows.
• Deliver training sessions to educate customers on using Keeper.
• Create documentation, guides, and knowledge resources for customers.
• Provide level 2 technical support and troubleshoot issues.
• Maintain records of configurations and communications for each project.
• Collaborate with product, sales, and customer success teams for implementations.
• Participate in internal meetings to relay customer feedback.
• Manage multiple implementation projects with clear status updates.

Skills

SaaS deployment

Technical support

Customer engagement

Linux Shell

PowerShell

APIs

Data manipulation

Education

Bachelor's degree in Computer Science / IT

Tools

Salesforce

Google Docs

MS Office

Linux administration

Windows administration

Mac OSX

Job description

Keeper is hiring a driven, Implementation Engineer to join our B2B Support team. This is a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates who live near our global headquarters in Chicago, Illinois.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while onboarding and supporting our customers as they integrate our platform into their business processes.

About Keeper

Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com .

About the Role

As the SaaS Implementation Engineer you are responsible for guiding customers through the process of integrating and implementing Keeper within our customer’s environment, ensuring a seamless transition from onboarding to full utilization. This role involves understanding customers’ business needs, configuring our Keeper software to meet those requirements, providing technical support, and collaborating with cross-functional teams.

Responsibilities

• Collaborate with customers to understand their specific business needs and objectives for using our services, conducting thorough needs assessments to gather requirements and tailor the implementation plan accordingly
• Configure Keeper to meet the unique requirements of each customer, ensuring optimal system performance and usability while customizing features, workflows, and integrations based on customer specifications
• Develop and deliver training sessions to educate customers on using Keeper effectively and efficiently
• Create comprehensive documentation, user guides, and knowledge resources to support customers in using the software
• Offer continuous level 2 related technical support to customers, adeptly troubleshooting issues and efficiently resolving any concerns as they arise while proactively recognizing and rectifying project-related risks and issues, promptly escalating them when required
• Maintain accurate records of customer configurations, customizations, and communication to ensure a comprehensive understanding of each implementation
• Collaborate with cross-functional teams, including product development, sales, and customer success, to ensure alignment and successful customer implementations
• Participate in internal meetings to provide insights into customer needs and help improve Keeper based on feedback
• Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope while maintaining consistent and transparent communication of project status and progress to internal stakeholders and customers, promptly addressing any arising issues or concerns

Requirements

• 5+ years of progressive experience in SaaS implementation, technical support, or a related role
• Experience in SaaS deployment with security software experience preferred
• Working knowledge and hands on experience with Salesforce preferred
• Experience with Google docs and MS-office tools
• Mac OSX, Windows & Linux administration and troubleshooting experience
• Must have strong command for Linux Shell and PowerShell
• Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
• Advanced knowledge in on prem/cloud/hybrid environments
• Strong understanding of SaaS architecture, cloud technologies, and software integration
• Proficiency in programming languages, APIs, and data manipulation
• Proficiency in leading external customer engagements
• Excellent communication and interpersonal skills, with the ability to effectively manage client relationships
• Excellent problem-solving skills and ability to troubleshoot technical issues effectively
• Ability to work independently and as part of a team, across global regions and time zones
• Bachelor's degree in computer science, information technology, or a related field (or equivalent practical experience)

Preferred

• PMP Certification and/or other Certifications related to SaaS or cloud technologies are a plus
• IT experience
• Versed in Python
• The ability to communicate in both French and English, verbally and in writing, is preferred
• Medical, Dental & Vision (inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401K (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Exempt