Bilingual (Spanish) Systems Support Engineer (Mid Shift & Weekend Shift)

Keeper Security, Inc.; United States; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Employer Paid Life Insurance

Voluntary Short/Long Term Disability Insurance

401k (Roth/Traditional)

Generous PTO plan

Above market annual bonuses

Job summary

A leading cybersecurity firm is hiring a Systems Support Engineer for remote work, primarily handling post-sale technical support and ensuring excellent customer service. Ideal candidates have over 5 years in IT management, with experience in system administration across various platforms. This role requires strong communication skills to relay technical information effectively. Competitive benefits include medical, dental, and generous PTO.

Qualifications

• 5+ years of experience in IT Management and System Administration.
• Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting.
• Experience working with Single Sign On (SSO) environments.

Responsibilities

• Provide exceptional customer service while responding to phone, e-mail and online requests for technical support.
• Assist customers in the installation and deployment of Keeper's software products.
• Track and monitor all support cases to ensure timely resolution and follow-up.

Skills

IT Management

System Administration

Mac OS X troubleshooting

Windows administration

Linux troubleshooting

Single Sign On (SSO)

Active Directory configuration

Firewall knowledge

DNS Servers knowledge

LDAP knowledge

Linux Shell

PowerShell

Cloud environments knowledge

Python knowledge

Education

Bachelor's Degree or equivalent experience

Job description

Keeper is hiring a driven Systems Support Engineer to join our B2B support team. This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

Keeper Security is transforming cybersecurity for people and organizations globally. Keeper's zero-trust privileged access management platform deploys in minutes and integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Keeper is trusted by millions of individuals and thousands of organizations and is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging.

About The Role

Join an elite team of highly skilled Systems Support Engineers and Sales Engineers to play a key role in post-sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper's business customers and must possess the ability to communicate technical information to users with varying levels of technical experience.

Shift

Wednesday-Sunday, 1:00pm-9:00pm CT

Responsibilities

• Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
• Represent the customer to ensure serviceability and product quality issues are tracked, prioritized, resolved, and incorporated into the product release cycle
• Assist customers in the installation and deployment of Keeper's software products
• Track and monitor all support cases to ensure timely resolution and follow-up
• Clearly identify, document, and find solutions for customer issues and product problems
• Escalate critical customer situations to the appropriate level of management and engineering expertise
• Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base

Requirements

• 5+ years of experience in IT Management and System Administration
• Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting
• Experience working with Single Sign On (SSO) environments
• Experience setting up and configuring Active Directory
• Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
• Excellent command of Linux Shell and PowerShell
• In depth knowledge of prem/cloud/hybrid environments
• Working knowledge of Python

Preferred Requirements

• Bachelor's Degree or equivalent experience
• Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
• Ability to adapt, overcome objections, and learn complex solutions
• Excellent time management and communication skills

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Technology, Information and Internet

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