Remote Bilingual Systems Support Engineer (Spanish)

Keeper Security; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Employer Paid Life Insurance

401k

Paid PTO

Disability Insurance

Job summary

Keeper Security is seeking a bilingual Systems Support Engineer (Spanish) for our B2B support team. This 100% remote role may offer a hybrid schedule for Chicago-area candidates and focuses on advanced technical support and resolution analysis for Keeper’s software.

You will install, deploy, and troubleshoot Keeper products, communicating technical information to users with varying levels of experience and helping to improve service quality and product issues from first contact to resolution.

Qualifications

• 5+ years of experience in IT Management and System Administration.
• Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting.
• Experience working with Single Sign On (SSO) environments.
• Experience setting up and configuring Active Directory.
• Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP.
• Excellent command of Linux Shell and PowerShell.
• In depth knowledge of prem/cloud/hybrid environments.
• Fluent in English and Spanish, in both written and verbal communication.
• Working knowledge of Python.

Responsibilities

• Provide exceptional customer service while responding to phone, e-mail and online requests for technical support.
• Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle.
• Assist customers in the installation and deployment of Keeper’s software products.
• Track and monitor all support cases to ensure timely resolution and follow-up.
• Clearly identify, document, and find solutions for customer issues and product problems.
• Escalate critical customer situations to the appropriate level of management and engineering expertise.
• Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base.

Skills

System Administration

IT Management

MacOS

Windows

Linux

SSO

Active Directory

Firewalls

PowerShell

Python

Bilingual English/Spanish

Education

Bachelor's Degree or equivalent experience

Tools

Active Directory

PowerShell

Python

Linux Shell

Job description

Keeper Security is seeking a bilingual Systems Support Engineer (Spanish) for our B2B support team. This 100% remote role may offer a hybrid schedule for Chicago-area candidates and focuses on advanced technical support and resolution analysis for Keeper’s software.

You will install, deploy, and troubleshoot Keeper products, communicating technical information to users with varying levels of experience and helping to improve service quality and product issues from first contact to resolution.