Remote SaaS Implementation Analyst

Axon; San Francisco (CA); Remote; USD 79,000 - 126,000; Full time

Benefits offered by this job

401k with employer match

Discretionary PTO

Parental leave

Medical, Dental, Vision

Job summary

Axon is seeking an experienced Business Analyst for remote work across the US. You will partner with public safety agencies to understand operational needs, design software solutions, and configure SaaS deployments within a cross-functional team. Travel up to 60% is noted in the role description.

Qualified candidates have 2–3+ years in SaaS implementations, experience with law enforcement contexts, and strong change-management skills. CJIS background checks and confidentiality are required.

Qualifications

• Bachelor in Business, Operations, Computer Science, or Engineering, or equivalent.
• 2–3+ years of relevant SaaS implementation experience.
• Experience working with or in Law Enforcement.
• Experience managing process improvement or facilitating change amongst teams.
• Demonstrated outcome-driven thinking with ability to make hard tradeoffs.
• Self-starter who thrives with problem-solving and ambiguity.
• Willingness to drive company-wide initiatives across multiple departments.
• CJIS background check required and ability to handle confidential information.

Responsibilities

• Collaborate with the customer to configure systems to achieve business outcomes.
• Capture the voice and desired outcomes of the customer to drive business process documentation, including user stories, workflows, and functional requirements.
• Discover complex business requirements and work with Technical BAs, Project Managers, Solution Architects, and Product teams to design and deliver solutions.
• Assess impact and feasibility of proposed solutions and deliver outcomes for agencies.
• Design, administer, and document functional/user acceptance tests and training.
• Translate complex business requirements into quality technical configurations.
• Apply Axon best practices to all software configurations and troubleshoot challenges.

Skills

SaaS implementation

Law Enforcement experience

Process improvement

Outcome-driven thinking

Problem solving

Cross-department collaboration

Technical delivery / coding knowledge

Education

Bachelor in Business/Operations/CS/Engineering

Job description

Axon is seeking an experienced Business Analyst for remote work across the US. You will partner with public safety agencies to understand operational needs, design software solutions, and configure SaaS deployments within a cross-functional team. Travel up to 60% is noted in the role description.

Qualified candidates have 2–3+ years in SaaS implementations, experience with law enforcement contexts, and strong change-management skills. CJIS background checks and confidentiality are required.