Public Safety SaaS Implementation Analyst

Axon; San Jose (CA); Remote; USD 79,000 - 126,000; Full time

Benefits offered by this job

Competitive salary and 401k with match

Discretionary paid time off

Paid parental leave

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Snacks in offices

Job summary

Axon seeks a Business Analyst to bridge customer needs with technology across public safety SaaS deployments. You’ll partner with agencies to capture requirements, design workflows, and configure software that supports mission-critical work in a collaborative, cross-functional team.

You’ll join a remote-capable role with travel up to 60% and report to the Manager, Business Analysis. Candidates should have 2–3+ years of SaaS implementation and a background in law enforcement or related fields.

Qualifications

• Bachelor in Business, Operations, CS, or Engineering, or equivalent.
• 2–3+ years SaaS implementation experience.
• Experience with Law Enforcement context.
• Experience managing process improvement or change management.
• Outcome-driven thinking with tradeoff assessments.
• Self-starter who thrives on problem-solving and ambiguity.

Responsibilities

• Collaborate with customers to configure systems for business outcomes.
• Capture customer voice to drive requirements, user stories, and workflows.
• Work with analytics, PM, solution architects and product teams to design solutions.
• Assess feasibility and deliver alternatives to achieve agency goals.
• Design and document tests and training for functional/user acceptance.
• Translate business requirements into precise configurations.
• Apply Axon best practices to configurations and troubleshooting.

Skills

SaaS implementation

Cross-functional collaboration

Analytical thinking

Outcome-driven mindset

Problem solving

Change management

Ambiguity tolerance

Education

Bachelor's degree in Business/Operations/CS/Engineering

Job description

Axon seeks a Business Analyst to bridge customer needs with technology across public safety SaaS deployments. You’ll partner with agencies to capture requirements, design workflows, and configure software that supports mission-critical work in a collaborative, cross-functional team.

You’ll join a remote-capable role with travel up to 60% and report to the Manager, Business Analysis. Candidates should have 2–3+ years of SaaS implementation and a background in law enforcement or related fields.