Remote Implementation Analyst II

Axon Enterprise; City of Albany (NY); Remote; USD 79,000 - 126,000; Full time

Benefits offered by this job

Competitive salary and 401k with-empr

Discretionary paid time off

Paid parental leave for all

Fitness Programs

Emotional & Mental Wellness support

Snacks in offices

Job summary

Axon is hiring a Business Analyst to partner with public safety agencies, design solutions, and configure Axon SaaS to support mission-critical work. You’ll join a cross-functional deployment team and translate customer needs into concrete configurations.

The role requires 2-3+ years of SaaS implementation experience, law enforcement exposure, and the ability to drive change across departments. A CJIS background check is required. Remote-friendly with travel up to 60%.

Qualifications

• Bachelor in Business, Operations, Computer Science, or Engineering, or equivalent.
• 2-3+ years of relevant SaaS implementation experience.
• Experience working with or in Law Enforcement.
• Experience managing process improvement or facilitating change management amongst teams.
• Demonstrated outcome-driven thinking. Can make hard tradeoff assessments.
• Self-starter who thrives with problem-solving and embraces ambiguity.
• Willingness to join forces and drive company-wide initiatives across multiple departments.
• Technical delivery experience and/or coding language knowledge.
• Must pass a CJIS background check and maintain confidential and highly sensitive information.

Responsibilities

• Collaborate with the customer to configure systems to achieve business outcomes.
• Capture the voice and desired outcomes of the customer to drive business process documentation, including user stories, workflows, and functional requirements.
• Discover complex business requirements, providing structure and clarity, and work with Technical Business Analysts, Project Managers, Solution Architects, and Product teams to design and deliver solutions.
• Assess impact and feasibility of proposed solution evaluating alternatives and delivering solutions that accomplish agency outcomes.
• Design, administer, and document functional/user acceptance tests and training.
• Translate complex business requirements into quality technical configurations.
• Apply Axon best practices to all software configurations, troubleshoot technical challenges, and ensure continuity in environment structure.

Skills

SaaS implementation

Law Enforcement experience

Change management

Outcome-driven thinking

Problem solving

Cross-functional collaboration

Technical delivery

Ambiguity management

Team initiative across departments

Education

Bachelor in Business, Operations, Computer Science, or Engineering, or equivalent

Tools

Coding language knowledge

Job description

Axon is hiring a Business Analyst to partner with public safety agencies, design solutions, and configure Axon SaaS to support mission-critical work. You’ll join a cross-functional deployment team and translate customer needs into concrete configurations.

The role requires 2-3+ years of SaaS implementation experience, law enforcement exposure, and the ability to drive change across departments. A CJIS background check is required. Remote-friendly with travel up to 60%.