Remote SaaS Implementation Analyst II

Axon; California; Remote; USD 79,000 - 126,000; Full time

Benefits offered by this job

Competitive salary and 401k with match

Discretionary paid time off

Paid parental leave

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Snacks in offices

Job summary

Axon is seeking a Business Analyst to bridge customer vision and technology for a leading public safety SaaS platform. You will work with agencies to tailor software configurations, document workflows, and support successful implementations across a national remote workforce.

You will partner across teams including Technical Business Analysts, Project Managers, Solution Architects, and Product teams to translate requirements into actionable configurations and tests.

Qualifications

• Bachelor-level degree in relevant fields or equivalent experience.
• 2-3+ years of SaaS implementation experience.
• Experience working with or in Law Enforcement.
• Experience driving process improvement and change management.
• Demonstrated outcome-driven thinking with tough tradeoffs.

Responsibilities

• Collaborate with the customer to configure systems to achieve business outcomes.
• Capture the voice and desired outcomes of the customer to drive business process documentation, including user stories, workflows, and functional requirements.
• Discover complex business requirements and work with Tech BAs, PMs, Solution Architects and Product teams to design and deliver solutions.
• Assess impact and feasibility of proposed solutions, evaluating alternatives and delivering agency outcomes.
• Design, administer, and document functional/user acceptance tests and training.
• Translate complex business requirements into quality technical configurations.
• Apply Axon best practices to all software configurations and troubleshoot challenges.

Skills

Bachelor in Business/Operations/CS/Eng

2-3+ years SaaS implementation

Experience with Law Enforcement

Process improvement

Outcome-driven thinking

Self-starter

Cross-department initiatives

Technical delivery experience/coding

CJIS background check

Education

Bachelor degree in Business/Operations/CS/Engineering or equivalent

Job description

Axon is seeking a Business Analyst to bridge customer vision and technology for a leading public safety SaaS platform. You will work with agencies to tailor software configurations, document workflows, and support successful implementations across a national remote workforce.

You will partner across teams including Technical Business Analysts, Project Managers, Solution Architects, and Product teams to translate requirements into actionable configurations and tests.