Public Safety SaaS Business Analyst — Remote

Join Our Talent Community; Oregon; Hybrid; USD 79,000 - 126,000; Full time

Benefits offered by this job

401k with employer match

Discretionary paid time off

Parental leave

Medical, Dental, Vision plans

Fitness programs

Emotional & Mental Wellness support

Learning & Development programs

Job summary

Axon is recruiting for Business Analysts to partner with public safety agencies, configuring Axon’s SaaS platform to meet mission‑critical needs. The role supports remote work from various major US locations with travel up to 60% and requires CJIS background screening.

You will bridge customer vision and technology, aligning processes, user stories, and requirements with a cross‑functional deployment team to deliver successful implementations. This is a dynamic, mission‑driven role at Axon.

Qualifications

• Bachelor degree or equivalent in Business, Operations, CS, or Engineering.
• 2–3+ years of relevant SaaS implementation experience.
• Experience with or in Law Enforcement.
• Experience leading process improvement or change management initiatives.
• Demonstrated outcome‑driven thinking and tradeoff assessments.
• Self‑starter with problem‑solving and ambiguity handling.

Responsibilities

• Collaborate with customers to configure systems for business outcomes.
• Capture customer needs to drive documentation, workflows, and requirements.
• Work with cross‑functional teams to design and deliver solutions.
• Assess feasibility and impact of proposed solutions.
• Design, administer and document tests and training.
• Translate business requirements into technical configurations.
• Apply best practices to configurations and troubleshoot issues.

Skills

SaaS implementation

Law Enforcement experience

CJIS background check

Change management

Problem solving

Cross‑department collaboration

Technical delivery

Ambiguity tolerance

Attention to detail

Education

Bachelor degree in Business/Operations/CS/Engineering

Job description

Axon is recruiting for Business Analysts to partner with public safety agencies, configuring Axon’s SaaS platform to meet mission‑critical needs. The role supports remote work from various major US locations with travel up to 60% and requires CJIS background screening.

You will bridge customer vision and technology, aligning processes, user stories, and requirements with a cross‑functional deployment team to deliver successful implementations. This is a dynamic, mission‑driven role at Axon.