Remote Business Analyst — Public Safety SaaS Deployments

Join Our Talent Community; Chicago, Dallas, Philadelphia (IL, TX, Philadelphia County); Remote; USD 79,000 - 126,000; Full time

Benefits offered by this job

Competitive salary and 401k with-emloy

Discretionary paid time off

Paid parental leave for all

Fitness Programs

Emotional & Mental Wellness support

Job summary

Axon is seeking a Business Analyst to partner with public safety agencies, understand operational needs, and configure the SaaS platform to deliver mission-critical outcomes. You will work in a cross-functional deployment team to translate user needs into actionable requirements, tests, and training.

You will collaborate with Solution Architects, Project Managers, and Product teams, travel up to 60%, and report to the Manager, Business Analysis. A CJIS background check is required.

Qualifications

• 2-3+ years of relevant SaaS implementation experience
• Experience working with or in Law Enforcement
• Experience managing process improvement or facilitating change management amongst teams
• Demonstrated outcome-driven thinking and tradeoff assessments
• Self-starter who thrives with problem-solving and ambiguity
• Willingness to drive cross-department initiatives
• Technical delivery experience and/or coding knowledge
• Must pass CJIS background check and maintain confidentiality

Responsibilities

• Collaborate with the customer to configure systems to achieve business outcomes.
• Capture the voice and desired outcomes of the customer to drive business process documentation, including user stories, workflows, and functional requirements.
• Discover complex business requirements, providing structure and clarity, and work with Technical Business Analysts, Project Managers, Solution Architects, and Product teams to design and deliver solutions.
• Assess impact and feasibility of proposed solution evaluating alternatives and delivering solutions that accomplish agency outcomes.
• Design, administer, and document functional/user acceptance tests and training.
• Translate complex business requirements into quality technical configurations.
• Apply Axon best practices to all software configurations, troubleshoot technical challenges, and ensure continuity in environment structure.

Skills

SaaS implementations

Stakeholder collaboration

Requirements gathering

Test planning

Training delivery

CJIS background check

Education

Bachelor in Business, Operations, Computer Science, or Engineering, or equivalent

Job description

Axon is seeking a Business Analyst to partner with public safety agencies, understand operational needs, and configure the SaaS platform to deliver mission-critical outcomes. You will work in a cross-functional deployment team to translate user needs into actionable requirements, tests, and training.

You will collaborate with Solution Architects, Project Managers, and Product teams, travel up to 60%, and report to the Manager, Business Analysis. A CJIS background check is required.