Remote SaaS Help Desk Technician

Socket.dev; New Jersey; On-site; USD 56,000 - 62,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k matching

Virtual staff events

Employee assistance

Flexible leave

Company shares

OTE salary

Job summary

LEAP is a cloud-based legal practice management software provider seeking a Helpdesk Technician. The role is remote with a hybrid pattern and occasional in-person Jersey City training. You will support customers via email, phone and chat, understand needs, and guide product use to resolve issues.

Training is provided and a fast-paced team environment is emphasized. Candidates should have 1+ year in customer service, strong communication, and familiarity with SQL/Access and MS Office.

Qualifications

• 1 years’ customer service experience required.
• Accounting or Law would be an advantage but not essential.
• Excellent communication, customer service and writing skills are essential.
• Experience with Microsoft products including MS Word and Excel.
• Demonstrate strong collaborative teamwork and people skills.
• A clear understanding of LEAP culture.
• Thrives working with an intellectually stimulating, high-energy team.
• Attention to detail, ability to manage time effectively, ability to work independently but within a team environment.
• Must be based in the Tri-State area.

Responsibilities

• Provide client support and technical issue resolution via email, phone and chat
• Understand client's business/software needs
• Resolve technical issues by guiding clients with specific features of LEAP software products
• Proactively improve LEAPs self-support centre by developing better self-help material (written how-to articles, demo videos, etc)
• Able to work independently and efficiently to meet deadlines.

Skills

Customer service

Communication skills

SQL

Access databases

MS Word

Excel

Teamwork

Tools

SQL

Access

MS Word

Excel

Job description

LEAP is a cloud-based legal practice management software provider seeking a Helpdesk Technician. The role is remote with a hybrid pattern and occasional in-person Jersey City training. You will support customers via email, phone and chat, understand needs, and guide product use to resolve issues.

Training is provided and a fast-paced team environment is emphasized. Candidates should have 1+ year in customer service, strong communication, and familiarity with SQL/Access and MS Office.