Remote Service Desk Technician (Windows & Mac)

LEVI, RAY & SHOUP, INC

Kansas City (KS)

On-site

USD 30,000 - 34,000

Full time

14 days+

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Job summary

Levi, Ray & Shoup, Inc is seeking a Service Desk Technician 3 for a contract-to-hire role in the Kansas City area. The position supports Windows and Apple devices remotely after an initial in-office training period and requires effective communication with internal users via Teams and email.

Experience with AD, VPN, and Office 365 is essential. You will document resolutions in the ticketing system, troubleshoot network drives, printers, and mobile devices, and may work with ServiceNow or similar

Qualifications

Experience in MS Windows environment and diagnosing basic to moderately complex problems.
Experience using MS Office 365 products and related software.
Familiarity with ticketing systems; ServiceNow preferred.

Responsibilities

Troubleshoot Windows and Apple devices remotely, deploy updates, and resolve issues.
Interact daily with internal users via phone, Teams, and email; document steps clearly.
Log all work and troubleshooting in the ticketing system with accuracy.
Troubleshoot mobile devices (iPhone/iPad, Android) and printers.
Work with Active Directory: password resets, user/computer group assignments.
Troubleshoot remote VPN connectivity and network drive access.
Handle 1–2 years of MS Windows break/fix support experience.
Experience with Windows 11 workstations and MS Office (O365).
Certification or license preferred.