Remote SaaS Growth & Retention Specialist

Twilio Inc.; San Francisco (CA); Remote; USD 45,000 - 56,000; Full time

Job summary

Twilio is hiring a Digital Sales Representative - Activate to grow and retain high-value self-service accounts across Twilio Communications, SendGrid, and Segment.

You will engage inbound and outbound leads, qualify opportunities, and guide customers through adoption to accelerate business outcomes while preventing churn.

This remote role is available to qualified candidates in the United States, with geographic restrictions noted in the posting. Travel may be required occasionally.

Qualifications

• At least 1 year of sales development or business development at a tech company.
• Ability to qualify inbound/outbound opportunities and uncover customer needs.
• Strong communication with both technical and business stakeholders.
• Comfort using data and usage signals to prioritize outreach.
• Experience managing a high-volume book of accounts and retention initiatives.

Responsibilities

• Engage high-value self-service customers through programmatically assigned inbound and outbound leads.
• Identify growth opportunities by assessing product usage signals, customer needs, and readiness to scale.
• Guide customers through adoption of Twilio Communications, SendGrid, or Segment products to accelerate business outcomes.
• Retain priority accounts by proactively addressing risks, removing blockers, and supporting continued product value.
• Collaborate with Sales, Solutions Engineering, Marketing, and Product teams to improve sales plays and customer engagement strategies.

Skills

Sales experience

Lead qualification

Communication

Data-driven

Account management

Cloud communications

Tools

Salesforce

Outreach

Gong

Job description

Twilio is hiring a Digital Sales Representative - Activate to grow and retain high-value self-service accounts across Twilio Communications, SendGrid, and Segment.

You will engage inbound and outbound leads, qualify opportunities, and guide customers through adoption to accelerate business outcomes while preventing churn.

This remote role is available to qualified candidates in the United States, with geographic restrictions noted in the posting. Travel may be required occasionally.