Remote SaaS Sales Rep — Self-Service Growth

SendGrid, Inc.; United States; Remote; USD 41,000 - 58,000; Full time

Job summary

Twilio is seeking a Digital Sales Representative - Activate to grow self-service accounts and retain high-value customers. You will engage inbound/outbound leads, guide product adoption across Twilio products, and work with cross-functional teams to improve sales plays and engagement strategies.

The role emphasizes remote-first work, data-driven decision-making, and a strong focus on reducing churn while expanding usage across SendGrid, Segment, and Twilio Communications.

Qualifications

• At least 1 year of sales development or business development experience at a technology company, or 2-3+ years of closing experience in another industry.
• Ability to qualify inbound and outbound opportunities, uncover customer needs, and guide customers toward relevant solutions.
• Strong communication skills with the ability to engage technical and business stakeholders.
• Comfort using data, product usage signals, and sales plays to prioritize outreach and identify growth or retention opportunities.
• Ability to manage a high-volume book of accounts, prioritize effectively, and follow through on customer commitments.
• Curiosity about cloud communications, customer engagement, email, data, or SaaS products.

Responsibilities

• Engage high-value self-service customers through programmatically assigned inbound and outbound leads.
• Identify growth opportunities by assessing product usage signals, customer needs, and readiness to scale.
• Guide customers through adoption of Twilio Communications, SendGrid, or Segment products to accelerate business outcomes.
• Retain priority accounts by proactively addressing risks, removing blockers, and supporting continued product value.
• Collaborate with Sales, Solutions Engineering, Marketing, and Product teams to improve sales plays and customer engagement strategies.

Skills

Sales development

Inbound/outbound

Stakeholders

Data usage

Account management

Cloud communications

Tools

Salesforce

Job description

Twilio is seeking a Digital Sales Representative - Activate to grow self-service accounts and retain high-value customers. You will engage inbound/outbound leads, guide product adoption across Twilio products, and work with cross-functional teams to improve sales plays and engagement strategies.

The role emphasizes remote-first work, data-driven decision-making, and a strong focus on reducing churn while expanding usage across SendGrid, Segment, and Twilio Communications.