Remote Digital Sales Executive - Expansion

Twilio; United States; Remote; USD 49,000 - 68,000; Full time

Benefits offered by this job

Health care insurance

401(k) retirement account

Paid sick time

Paid personal time off

Paid parental leave

Job summary

Twilio is hiring a Digital Sales Representative - Expansion. This remote role focuses on Self Service and Communications platform customers, driving net new activations, transactional and solution selling, and closing deals within the Self Service account base.

You will own a book of business, protect revenue, upsell, and cross-sell while coordinating with product, finance, support, and services teams to renew and grow accounts. Strong forecasting and data-driven strategies are essential.

Qualifications

• 2 years closing experience or 1+ years closing experience at a SaaS or CPaas company, with a record of top performance.
• Demonstrated track record of managing business forecasts and financial models.
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
• Analytical account development strategy based on using data to find opportunities and prove value.
• Entrepreneurial mindset with appetite to define processes and build programs.
• Record of delivering revenue and gross profit results.
• Excellent verbal and written communication skills.

Responsibilities

• Manage and expand customer accounts within the Self Service segment.
• Own a book of business with the goal of protecting revenue and driving upsell and cross-sells.
• Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results.
• Work cross-functionally with representatives from product, finance, support, and services teams to execute renewals and drive DBNE.
• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager.
• Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn.
• Work closely with marketing teams to align on messaging and campaigns.

Skills

Closing experience

Forecasting

Analytical mindset

Communication skills

Cross-functional collaboration

Entrepreneurial mindset

Revenue growth

Job description

Twilio is hiring a Digital Sales Representative - Expansion. This remote role focuses on Self Service and Communications platform customers, driving net new activations, transactional and solution selling, and closing deals within the Self Service account base.

You will own a book of business, protect revenue, upsell, and cross-sell while coordinating with product, finance, support, and services teams to renew and grow accounts. Strong forecasting and data-driven strategies are essential.