Remote SaaS Customer Support Specialist

AccountMakers; Northern, Los Angeles (KY, CA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k

Job summary

AccountMakers is hiring a Customer Service Representative to support SaaS users and ensure timely resolutions. This full-time, remote role focuses on delivering a positive customer experience across the platform and cross-functional collaboration with product and operations teams.

The ideal candidate has 1–3 years in customer service, strong written and verbal skills, and a proactive, problem-solving mindset. Expect exposure to high-growth tech environment with comprehensive benefits.

Qualifications

• 1-3 years in customer service or similar role.
• Clear, professional written and verbal communication.
• Empathetic, professional, and judgment-driven interactions.

Responsibilities

• Respond to inquiries via email, chat, and tickets promptly.
• Assist users with basic troubleshooting and feature guidance.
• Escalate complex issues to senior team members or engineering.
• Document interactions in CRM/support tools.
• Help onboarding questions and product navigation for new users.
• Follow established processes to ensure consistent, high-quality support.
• Identify common questions and provide feedback to improve support.
• Maintain help center articles and FAQs.
• Measures include response time, resolution accuracy, CSAT, and overall quality.

Skills

Customer service

Communication

Empathy

Organization

Tools

Zendesk

Intercom

HubSpot

Job description

AccountMakers is hiring a Customer Service Representative to support SaaS users and ensure timely resolutions. This full-time, remote role focuses on delivering a positive customer experience across the platform and cross-functional collaboration with product and operations teams.

The ideal candidate has 1–3 years in customer service, strong written and verbal skills, and a proactive, problem-solving mindset. Expect exposure to high-growth tech environment with comprehensive benefits.