Customer Service Representative – Los Angeles, Remote

AccountMakers; Northern, Los Angeles (KY, CA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k

Job summary

AccountMakers is hiring a Customer Service Representative to support SaaS users and ensure timely resolutions. This full-time, remote role focuses on delivering a positive customer experience across the platform and cross-functional collaboration with product and operations teams.

The ideal candidate has 1–3 years in customer service, strong written and verbal skills, and a proactive, problem-solving mindset. Expect exposure to high-growth tech environment with comprehensive benefits.

Qualifications

• 1-3 years in customer service or similar role.
• Clear, professional written and verbal communication.
• Empathetic, professional, and judgment-driven interactions.

Responsibilities

• Respond to inquiries via email, chat, and tickets promptly.
• Assist users with basic troubleshooting and feature guidance.
• Escalate complex issues to senior team members or engineering.
• Document interactions in CRM/support tools.
• Help onboarding questions and product navigation for new users.
• Follow established processes to ensure consistent, high-quality support.
• Identify common questions and provide feedback to improve support.
• Maintain help center articles and FAQs.
• Measures include response time, resolution accuracy, CSAT, and overall quality.

Skills

Customer service

Communication

Empathy

Organization

Tools

Zendesk

Intercom

HubSpot

Job description

Are you someone who enjoys helping others and learning new technology? AccountMakers has been engaged by our client, a fast-growing SaaS company, to hire a Customer Service Representative to support users of their SaaS platform, ensuring questions are answered quickly and issues are resolved clearly and efficiently. This is a full-time, remote role based in Los Angeles, focused on delivering a positive customer experience across the platform. This is a great opportunity for someone early in their career to gain hands‑on experience in a high-growth tech environment, with exposure to customer success, product, and operations teams.

As a Customer Service Representative, you will:

• Respond to customer inquiries via email, chat, and support tickets in a timely and professional manner.
• Assist users with basic troubleshooting and guide them through platform features.
• Escalate more complex or technical issues to senior team members or engineering.
• Document customer interactions and updates in CRM/support tools.
• Support new users with onboarding questions and general product navigation.
• Follow established processes to ensure consistent and high-quality support.
• Identify common questions or issues and share feedback with the team.
• Contribute to maintaining help center articles and FAQs.
• This role is measured by response time, resolution accuracy, customer satisfaction (CSAT), and overall quality of support interactions.

What We're Looking For

• 1-3 years of experience in customer service, support, or a customer-facing role, preferably in a SaaS or technology environment.
• Strong written and verbal communication skills, with the ability to explain concepts clearly and professionally.
• Demonstrated ability to manage customer interactions with empathy, professionalism, and sound judgment.
• Strong organizational skills with attention to detail and accuracy in documentation.
• Ability to prioritize and manage multiple requests in a fast-paced, high-volume environment.
• Comfortable navigating and learning new systems, tools, and workflows.
• Familiarity with CRM or support platforms (Zendesk, Intercom, HubSpot, etc.) is a plus.
• Collaborative mindset with the ability to work cross-functionally with internal teams.
• Proactive approach to problem-solving, with a willingness to take ownership of customer issues through resolution.

Compensation

Compensation for this role ranges from $50,000 to $70,000 annually, plus full benefit options including health, vision, dental, 401k and other benefits.