Remote SaaS Customer Support Specialist

AccountMakers; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k

Other benefits

Job summary

AccountMakers is hiring a Customer Service Representative to support users of our SaaS platform. This full-time, remote role is based in Los Angeles and focuses on delivering a positive customer experience across the platform.

Ideal for early-career candidates with exposure to customer success, product, and operations teams. You will respond to inquiries, guide users through features, and escalate complex issues while documenting interactions.

Qualifications

• 1–3 years of experience in customer service, support, or a customer-facing role (SaaS/tech preferred).
• Strong written and verbal communication skills, with the ability to explain concepts clearly.
• Demonstrated ability to handle customer interactions with empathy and professionalism.
• Strong organizational skills and attention to detail in documentation.
• Ability to prioritize and manage multiple requests in a fast-paced environment.
• Comfortable learning new systems, tools, and workflows.
• Familiarity with CRM or support platforms (Zendesk, Intercom, HubSpot, etc.) is a plus.

Responsibilities

• Respond to customer inquiries via email, chat, and support tickets promptly and professionally.
• Assist users with basic troubleshooting and guide them through platform features.
• Escalate complex issues to senior team members or engineering when needed.
• Document customer interactions and updates in CRM/support tools.
• Support onboarding questions and general product navigation for new users.
• Follow established processes to ensure consistent, high-quality support.
• Identify common questions or issues and share feedback with the team.
• Contribute to maintaining help center articles and FAQs.

Skills

Customer service

Communication

Empathy

Documentation

Multitasking

Tools

Zendesk

Intercom

HubSpot

Job description

AccountMakers is hiring a Customer Service Representative to support users of our SaaS platform. This full-time, remote role is based in Los Angeles and focuses on delivering a positive customer experience across the platform.

Ideal for early-career candidates with exposure to customer success, product, and operations teams. You will respond to inquiries, guide users through features, and escalate complex issues while documenting interactions.