SaaS Account Specialist

Accentuate Staffing; Raleigh (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

A staffing agency is seeking an Account Specialist to support customers in a fast-paced, service-focused role in Raleigh, North Carolina. This position involves answering questions, resolving issues, and helping clients navigate a web-based platform. Ideal candidates will have strong communication skills, organizational abilities, and a background in customer service or account coordination. This role offers a dynamic environment where you can grow your client-facing skills while ensuring client success and satisfaction.

Qualifications

• Experience in customer support, account coordination, client services, or another customer-facing role.
• Comfortable working in a software-based environment and supporting clients through an online platform.
• Able to solve problems and adapt in a fast-paced setting.

Responsibilities

• Support customers by answering questions and resolving issues.
• Manage client accounts and keep day-to-day activity running smoothly.
• Build strong relationships through clear communication and reliable support.

Skills

Strong communication skills

Problem-solving ability

Organizational skills

Education

Bachelor’s degree preferred

Job description

Accentuate Staffing is working with a software company that is hiring an Account Specialist to support customers in a fast-paced, service-focused environment. This is a great opportunity for someone who enjoys working with people, solving problems, and growing in a client-facing role within a technology-driven business. This role is ideal for someone who communicates well, stays organized, and can handle a mix of customer support, account coordination, and day-to-day problem solving. You’ll help customers use a web-based platform, answer questions, resolve issues, and build strong relationships while learning the business and taking on more account responsibility.

Responsibilities

• Support customers and end users by answering questions, resolving issues, and helping them navigate the platform
• Help manage client accounts and keep day-to-day activity running smoothly
• Work with customers to understand their needs and recommend the best way to use the platform and services
• Build strong relationships through clear communication, follow-up, and reliable support
• Help identify ways to improve account performance and support overall client success
• Manage multiple priorities in a fast-paced environment while working independently

Requirements

• Bachelor’s degree preferred and some experience in customer support, account coordination, client services, or another customer-facing role
• Strong communication skills and a professional, personable approach with customers
• Comfortable working in a software-based environment and supporting clients through an online platform
• Organized, detail-oriented, and able to manage multiple tasks with a high level of focus
• Able to solve problems, think independently, and adapt in a fast-paced setting
• Positive attitude, team-oriented mindset, and willingness to learn