Remote SaaS Customer Success Specialist

Jobgether SRL; United States; Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

Base salary 70,000–80,000 USD

Performance-based annual bonus

Fully remote within the United States

Equipment stipend

Comprehensive health insurance

401(k) with company match

Paid time off

Parental leave

Job summary

Jobgether SRL is seeking a Customer Success Specialist based in the United States to manage a SaaS customer portfolio through onboarding, adoption, engagement, and renewal.

You will be the day-to-day contact, translating product capabilities into practical workflows, and driving measurable value while coordinating with Sales, Support, Implementation, and Product teams for a seamless customer experience.

Qualifications

• Bachelor's degree or equivalent
• 2–4 years in customer success or related roles supporting SaaS products
• Strong communication and relationship-building across multiple teams
• Excellent organization and time-management for multiple accounts
• Experience with CRM platforms; Salesforce preferred

Responsibilities

• Manage a portfolio of customer accounts through onboarding, adoption, and renewal
• Serve as primary point of contact, answering routine questions and resolving issues
• Monitor health, usage, and engagement to identify risks and opportunities
• Collaborate with Sales, Support, Implementation, and Product teams to ensure seamless customer experience
• Capture feedback and usage insights to inform product improvements

Skills

Customer success

Account management

Cross-functional collaboration

Communication

Problem solving

Education

Bachelor's degree

Tools

Salesforce

Jira

Confluence

Job description

Jobgether SRL is seeking a Customer Success Specialist based in the United States to manage a SaaS customer portfolio through onboarding, adoption, engagement, and renewal.

You will be the day-to-day contact, translating product capabilities into practical workflows, and driving measurable value while coordinating with Sales, Support, Implementation, and Product teams for a seamless customer experience.