SaaS Client Experience Specialist - Remote

Jobgether SRL; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work in US with Central/Eastern

Starting salary $55,000/year

Commissions on upsells

Job summary

Jobgether SRL is seeking a Client Experience Specialist (SaaS) based in the United States to manage day-to-day client support for assigned accounts. You will troubleshoot, train, and build trusted relationships while driving retention and product adoption.

In this fast-paced remote role, you will collaborate with cross-functional teams to translate feedback into improvements, explore AI-driven tools, and help customers maximize product value. A proactive, organized mindset is essential.

Qualifications

• Demonstrated experience in client experience, customer success, customer support, account management, SaaS, or another customer-facing environment.
• Strong communication and relationship-building skills, with the ability to establish trust, lead conversations and training sessions, and explain technical or product concepts clearly.
• Highly organized, detail-oriented, patient, and proactive, with excellent written communication, grammar, and visual presentation skills.
• Ability to learn new software systems, product features, workflows, and processes quickly and apply that knowledge effectively.
• Customer-focused and retention-minded, with an understanding of how engagement, satisfaction, and proactive support contribute to long-term client relationships.
• Strong problem-solving skills and the ability to troubleshoot issues independently while recognizing when escalation is appropriate.

Responsibilities

• Own the day-to-day client support experience for assigned accounts, serving as a primary point of contact through support channels and phone, resolving questions, troubleshooting issues, and escalating complex matters when appropriate.
• Assist clients with website updates, product functionality, and platform-related questions while ensuring a responsive, professional, and helpful experience.
• Build trusted client relationships through proactive check-ins, phone and video conversations, training sessions, and clear educational materials that help customers maximize product value.
• Support client retention by identifying satisfaction concerns, engagement gaps, payment issues, and potential churn risks, then applying appropriate follow-up and retention strategies.
• Gather customer feedback, testimonials, recurring requests, and pain points, translating these insights into recommendations for product, marketing, and client experience improvements.
• Participate in continuous improvement initiatives with team leadership, helping brainstorm solutions, refine processes, and develop more effective ways to support and retain customers.
• Explore practical applications of AI and automation to improve efficiency, while using sound judgment to determine where human interaction and relationship-building remain essential.
• Manage multiple client requests, projects, deadlines, and deliverables with strong organization, accuracy, and consistent follow-through.

Skills

Client experience

SaaS

Account management

Relationship-building

Training

Communication

Problem-solving

Proactive

Job description

Jobgether SRL is seeking a Client Experience Specialist (SaaS) based in the United States to manage day-to-day client support for assigned accounts. You will troubleshoot, train, and build trusted relationships while driving retention and product adoption.

In this fast-paced remote role, you will collaborate with cross-functional teams to translate feedback into improvements, explore AI-driven tools, and help customers maximize product value. A proactive, organized mindset is essential.