Remote SaaS Customer Success Implementer

StarTex Software LLC; Texas; Remote; USD 75.000 - 85.000; Vollzeit

Benefits dieser Stelle

Fully remote work environment

Salary range $75,000 - $85,000 based o

Zusammenfassung

StarTex Software, operating under the EHS Insight brand, is seeking a Customer Success Implementation Specialist to lead customer onboarding and ongoing configuration. The role emphasizes understanding client requirements, designing solutions with custom fields, and leveraging APIs and Postman to integrate EHS Insight with client systems.

The CSIS will deliver demos, configure reports, and ensure successful outcomes across multiple customers while working with limited supervision.

Qualifikationen

• Knowledge and experience with SQL Server queries, XML, JSON, and JavaScript.
• Understanding of APIs and how to call them using Postman
• Knowledge and experience with advanced Excel (functions, macros, pivot tables, etc.)
• Ability to be flexible and work analytically in a problem solving environment
• Excellent written and oral communication and interpersonal skills
• Strong organizational, multi tasking, and time management skills
• Ability to work successfully across different departments and teams
• Excellent analytical and problem solving skills
• Ability to work efficiently under deadlines
• Resourcefulness in resolving issues
• A working understanding of web technology and browser based applications (APIs, SaaS, web platforms, etc.)
• Experience supporting SaaS based software systems and working with customers to determine technical issues

Aufgaben

• Become a product expert and work toward improving our platform
• Gather customer business requirements, determine the best solution, and implement it in EHS Insight
• Act as the technical point of contact for the client's project team and configure EHS Insight to their needs
• Diagnose, debug, and document issues in the platform
• Provide timely responses to high priority tickets and incidents
• Work under limited supervision with considerable latitude for personal initiative
• Respond to customer inquiries through our ticketing solution, FreshDesk
• Assist clients in understanding the API and setting up roles, modules, reports, and more
• Conduct demos and meetings regarding integration planning and configuration

Kenntnisse

Communication skills

Analytical thinking

Time management

Cross-functional collaboration

Problem solving

Tools

SQL Server

XML

JSON

JavaScript

Postman

Excel advanced

Jobbeschreibung

StarTex Software, operating under the EHS Insight brand, is seeking a Customer Success Implementation Specialist to lead customer onboarding and ongoing configuration. The role emphasizes understanding client requirements, designing solutions with custom fields, and leveraging APIs and Postman to integrate EHS Insight with client systems.

The CSIS will deliver demos, configure reports, and ensure successful outcomes across multiple customers while working with limited supervision.