Remote SaaS Implementation Specialist — Customer Success

StarTex Software LLC; Clayton (NC); Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Flexible PTO

6 weeks parental leave for exempt, FT

Medical, dental and vision coverage

Teladoc virtual healthcare

401(k) with employer match

Fully remote work environment

Job summary

StarTex Software LLC is seeking a Customer Success Implementation Specialist to onboard and support customers of EHS Insight, a remote-first SaaS platform. You will configure the system with custom fields, formulas, and reports, learning the EHS Insight configuration language and APIs via Postman.

The role requires strong communication, curiosity, and ability to manage multiple customer projects with minimal supervision, while prioritizing tasks and delivering solutions that meet customer needs.

Qualifications

• Knowledge and experience with SQL Server queries, XML, JSON, and JavaScript.
• Understanding of APIs and how to call them using Postman.
• Knowledge and experience with advanced Excel (functions, macros, pivot tables, etc.).
• Ability to be flexible and work analytically in a problem solving environment.
• Excellent written and oral communication and interpersonal skills.
• Strong organizational, multi tasking, and time management skills.
• Ability to work successfully across different departments and teams.
• Excellent analytical and problem solving skills.
• Ability to work efficiently under deadlines.
• Resourcefulness in resolving issues.
• A working understanding of web technology and browser based applications (APIs, SaaS, web platforms, etc.).
• Experience supporting SaaS based software systems and working with customers to determine technical issues.

Responsibilities

• Become a product expert and work toward improving our platform
• Gather customer business requirements, determine the best solution, and implement it in EHS Insight
• Act as the technical point of contact for the client's project team and configure EHS Insight to their needs
• Diagnose, debug, and document issues in the platform
• Provide timely responses to high priority tickets and incidents
• Work under limited supervision with considerable latitude for personal initiative
• Respond to customer inquiries through our ticketing solution, FreshDesk
• Assist clients in understanding the API and setting up roles, modules, reports, and more
• Conduct demos and meetings regarding integration planning and configuration

Skills

SQL Server

XML

JSON

JavaScript

APIs

Postman

Advanced Excel

Tools

Postman

Job description

StarTex Software LLC is seeking a Customer Success Implementation Specialist to onboard and support customers of EHS Insight, a remote-first SaaS platform. You will configure the system with custom fields, formulas, and reports, learning the EHS Insight configuration language and APIs via Postman.

The role requires strong communication, curiosity, and ability to manage multiple customer projects with minimal supervision, while prioritizing tasks and delivering solutions that meet customer needs.