Remote SaaS Customer Success & Implementation Specialist

StarTex Software LLC; East Windsor Hill (CT); Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Flexible PTO

Six weeks of paid parental leave forex

Medical, dental and vision coverage – 

Teladoc virtual healthcare services

Employer-paid short-term and long-term

Employer-paid life insurance

401(k) with employer match

Access to legal services andadditional

Fully remote work environment

Salary range $75,000 - $85,000 based

Job summary

StarTex Software LLC is seeking a Customer Success Implementation Specialist to lead onboarding and ongoing configuration for EHS Insight. You will tailor the platform to customer requirements, using custom fields, formulas, and reports, while learning the EHS Insight configuration language and APIs via Postman.

The role emphasizes curiosity, technical mindset, and proactive problem solving, with strong communication and independent task planning across multiple customers in a remote-first

Qualifications

• Knowledge and experience with SQL Server queries, XML, JSON, and JavaScript.
• Understanding of APIs and how to call them using Postman.
• Knowledge and experience with advanced Excel (functions, macros, pivot tables, etc.)
• Ability to be flexible and work analytically in a problem solving environment
• Excellent written and oral communication and interpersonal skills
• Strong organizational, multi tasking, and time management skills
• Ability to work successfully across different departments and teams
• Excellent analytical and problem solving skills
• Ability to work efficiently under deadlines
• Resourcefulness in resolving issues
• A working understanding of web technology and browser based applications (APIs, SaaS, web platforms, etc.)
• Experience supporting SaaS based software systems and working with customers to determine technical issues

Responsibilities

• Become a product expert and work toward improving our platform
• Gather customer business requirements, determine the best solution, and implement it in EHS Insight
• Act as the technical point of contact for the client's project team and configure EHS Insight to their needs
• Diagnose, debug, and document issues in the platform
• Provide timely responses to high priority tickets and incidents
• Work under limited supervision with considerable latitude for personal initiative
• Respond to customer inquiries through our ticketing solution, FreshDesk
• Assist clients in understanding the API and setting up roles, modules, reports, and more
• Conduct demos and meetings regarding integration planning and configuration

Skills

SQL

XML

JSON

JavaScript

APIs

Postman

Excel

Communication

Time management

Collaboration

Tools

FreshDesk

Job description

StarTex Software LLC is seeking a Customer Success Implementation Specialist to lead onboarding and ongoing configuration for EHS Insight. You will tailor the platform to customer requirements, using custom fields, formulas, and reports, while learning the EHS Insight configuration language and APIs via Postman.

The role emphasizes curiosity, technical mindset, and proactive problem solving, with strong communication and independent task planning across multiple customers in a remote-first