Remote SaaS Customer Success Implementer

StarTex Software LLC; Crystal Bay (NV); Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Flexible PTO

Parental leave

Medical/dental/vision coverage

Teladoc

Disability coverage

Life insurance

401(k) with employer match

Legal services

Fully remote work environment

Job summary

StarTex Software LLC, the brand behind EHS Insight, is seeking a Customer Success Implementation Specialist to onboard and support customers. You will tailor EHS Insight configurations, build custom fields, formulas, and reports, and learn the EHS Insight language (JavaScript/XML/SQL) along with API usage via Postman.

The role requires curiosity, a technical mindset, and strong communication. Remote-first environment with flexible work and growth opportunities.

Qualifications

• Experience with SQL Server queries, XML, JSON, and JavaScript.
• Familiarity with APIs and calling them using Postman.
• Advanced Excel skills (functions, macros, pivot tables).
• Strong written and verbal communication.
• Ability to work across departments and meet deadlines.

Responsibilities

• Become a product expert and improve our platform.
• Gather customer requirements and implement solutions in EHS Insight.
• Act as the technical lead for the client project team.
• Diagnose, debug, and document platform issues.
• Provide timely responses to high-priority tickets.
• Work under limited supervision with autonomy.
• Respond to inquiries through FreshDesk.
• Assist clients in understanding the API and setting up roles/modules/reports.
• Conduct demos and meetings on integration planning and configuration.

Skills

SQL Server queries

XML

JSON

JavaScript

APIs and Postman

Excel advanced

Communication skills

Time management

Cross-department collaboration

Analytical problem solving

Tools

Postman

FreshDesk

Job description

StarTex Software LLC, the brand behind EHS Insight, is seeking a Customer Success Implementation Specialist to onboard and support customers. You will tailor EHS Insight configurations, build custom fields, formulas, and reports, and learn the EHS Insight language (JavaScript/XML/SQL) along with API usage via Postman.

The role requires curiosity, a technical mindset, and strong communication. Remote-first environment with flexible work and growth opportunities.