Remote SaaS Customer Success Implementer

StarTex Software LLC; Connecticut; Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Flexible PTO

Six weeks parental leave

Medical, dental and vision coverage

Teladoc virtual healthcare

Disability coverage

Life insurance

401(k) with employer match

Fully remote work environment

Job summary

StarTex Software LLC is seeking a Customer Success Implementation Specialist (CSIS) for a remote US-based role focused on onboarding and configuring EHS Insight to meet each customer’s business needs.

You will configure the platform using custom fields, formulas, reports, and APIs, while learning the EHS Insight configuration language and Postman calls. Candidates should be technically curious, customer-focused, and able to manage multiple engagements with strong communication skills.

Qualifications

• Knowledge of SQL Server queries, XML, JSON, and JavaScript.
• Understanding of APIs and how to call them using Postman.
• Knowledge and experience with advanced Excel (functions, macros, pivot tables, etc.).
• Ability to be flexible and work analytically in a problem solving environment.
• Excellent written and oral communication and interpersonal skills.
• Strong organizational, multi tasking, and time management skills.
• Ability to work successfully across different departments and teams.
• Excellent analytical and problem solving skills.
• Ability to work efficiently under deadlines.
• Resourcefulness in resolving issues.
• Working understanding of web technologies (APIs, SaaS, web platforms).
• Experience supporting SaaS-based software systems and working with customers to determine technical issues.

Responsibilities

• Become a product expert and work toward improving our platform.
• Gather customer business requirements, determine the best solution, and implement it in EHS Insight.
• Act as the technical point of contact for the client's project team and configure EHS Insight to their needs.
• Diagnose, debug, and document issues in the platform.
• Provide timely responses to high priority tickets and incidents.
• Work under limited supervision with considerable latitude for personal initiative.
• Respond to customer inquiries through our ticketing solution, FreshDesk.
• Assist clients in understanding the API and setting up roles, modules, reports, and more.
• Conduct demos and meetings regarding integration planning and configuration.

Skills

SQL

XML

JSON

JavaScript

APIs

Postman

Advanced Excel

Communication

Time management

Problem solving

Tools

Postman

FreshDesk

Job description

StarTex Software LLC is seeking a Customer Success Implementation Specialist (CSIS) for a remote US-based role focused on onboarding and configuring EHS Insight to meet each customer’s business needs.

You will configure the platform using custom fields, formulas, reports, and APIs, while learning the EHS Insight configuration language and Postman calls. Candidates should be technically curious, customer-focused, and able to manage multiple engagements with strong communication skills.