Remote SaaS Implementation Specialist - Customer Success

StarTex Software LLC; Pennsylvania; À distance; USD 75 000 - 85 000; Plein temps

Avantages offerts par ce poste

Flexible PTO

Parental leave

Medical coverage

Dental coverage

Vision coverage

Teladoc

Disability insurance

Life insurance

401(k) with match

Legal services

Fully remote

Résumé du poste

EHS Insight, a StarTex Software brand, is hiring a Customer Success Implementation Specialist to onboard and support customers, tailoring EHS Insight configurations with custom fields, reports, and API usage. You’ll learn our configuration language and work across teams to deliver customer solutions.

You will collaborate with clients to plan integrations, demonstrate capabilities, and provide ongoing guidance, all while maintaining strong communication and prioritizing multiple customers

Qualifications

• SQL Server queries, XML, JSON, and JavaScript experience.
• APIs and calling them with Postman.
• Advanced Excel skills (pivot, macros, etc.).
• Excellent written and oral communication.

Responsabilités

• Become a product expert and improve the platform.
• Gather customer business requirements and implement in EHS Insight.
• Act as technical point of contact for client project team and configure EHS Insight.
• Diagnose, debug, and document platform issues.
• Provide timely responses to high-priority tickets and incidents.
• Work with limited supervision and high personal initiative.
• Respond to inquiries through FreshDesk.
• Assist clients in understanding APIs and setting up roles, modules, reports, etc.
• Conduct demos and meetings on integration planning and configuration.

Connaissances

SQL/JSON/XML/JavaScript

APIs with Postman

Advanced Excel

Communication skills

Organization & multitasking

Cross-team collaboration

SaaS experience

Customer support experience

FreshDesk usage

Outils

Postman

Description du poste

EHS Insight, a StarTex Software brand, is hiring a Customer Success Implementation Specialist to onboard and support customers, tailoring EHS Insight configurations with custom fields, reports, and API usage. You’ll learn our configuration language and work across teams to deliver customer solutions.

You will collaborate with clients to plan integrations, demonstrate capabilities, and provide ongoing guidance, all while maintaining strong communication and prioritizing multiple customers