Remote Customer Success Associate — SaaS (EHS)

StarTex Software LLC; Oklahoma City (OK); Remote; USD 52,000 - 75,000; Full time

Benefits offered by this job

Flexible PTO

Six weeks paid parental leave

Medical, dental and vision coverage

Teladoc virtual healthcare

Disability coverage

Life insurance

Legal services and voluntary benefits

Fully remote work environment

Job summary

EHS Insight, a StarTex Software brand, is seeking a Customer Success Associate to drive onboarding and ongoing support for our SaaS platform. You will guide customers through implementation, respond to tickets, and identify opportunities to expand usage of modules, while learning environmental, health and safety domain.

This is a fully remote role offering competitive compensation and a comprehensive benefits package.

Qualifications

• Bachelor’s degree preferred.
• 1–3 years of experience in Customer Success in a technology field.
• Environmental, Health, and Safety industry knowledge is a plus.

Responsibilities

• Manage onboarding of new customers to minimize time to value.
• Lead customers through onboarding and resolve issues during the process.
• Respond to support tickets for customers with various support levels.

Skills

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Excel

PowerPoint

Outlook

Job description

EHS Insight, a StarTex Software brand, is seeking a Customer Success Associate to drive onboarding and ongoing support for our SaaS platform. You will guide customers through implementation, respond to tickets, and identify opportunities to expand usage of modules, while learning environmental, health and safety domain.

This is a fully remote role offering competitive compensation and a comprehensive benefits package.