Remote SaaS Customer Success Associate

StarTex Software LLC; Tallahassee (FL); À distance; USD 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

Flexible PTO

Six weeks of paid parental leave forEx

Medical, dental and vision coverage -

Teladoc virtual healthcare services

Employer-paid short-term and long-term

Employer-paid life insurance

401(k) with employer match

Access to legal services and extravol

Fully remote work environment

Résumé du poste

StarTex Software LLC, through its EHS Insight brand, is hiring a Customer Success Associate to help onboard and support customers, ensuring they realize value from our SaaS platform. This role emphasizes customer advocacy, proactive communication, and collaboration with the success team to resolve issues and drive adoption of additional modules.

The position is fully remote, with a focus on customer outcomes, ongoing learning of the software and EHS domain, and delivering exceptional service to

Qualifications

• Bachelor's degree preferred.
• Proficient with Microsoft Office, Excel, Word, PowerPoint, and Outlook.
• 1-3 years of experience working in Customer Success in a technology field.
• Environmental, Health, and Safety industry knowledge and experience a plus.
• Customer-centric, customer-focused, motivated by continuous improvement and knowledge-sharing.
• Excellent communication skills including active listening.
• Strong self-motivation and organizational skills.
• Exceptional problem-solving ability.

Responsabilités

• Manage the onboarding of new customers, minimizing customers time to value. Lead customers through the onboarding process and resolve customer issues during the process.
• Respond to support tickets of customers with various support levels. Provide customers with the best option to solve their problem. Clarify ambiguities in the request. Determine the optimum solutions and their pros and cons.
• Follow processes, procedures, and policies to provide excellent customer satisfaction and align with department and company goals and objectives.
• Identify opportunities for customers to benefit from additional modules, suggest and demo those modules to customers.
• Inform customers of new software features and functionality that will benefit them.
• Work independently to learn the software, domain knowledge and understand customer problems.
• Demonstrate learning of the software and environmental, health and safety domain knowledge.
• Display excellence by actively participating in the team, demonstrating excellence with customers, identifying opportunities to improve onboarding and other processes and procedures.
• Demonstrate an ongoing ability to take on and solve customer problems of increasing complexity. Utilize a scalable problem-solving process.

Connaissances

Customer experience

Microsoft Office

Communication

Problem-solving

Independent learning

Formation

Bachelor's degree preferred

Outils

MS Office Suite

Description du poste

StarTex Software LLC, through its EHS Insight brand, is hiring a Customer Success Associate to help onboard and support customers, ensuring they realize value from our SaaS platform. This role emphasizes customer advocacy, proactive communication, and collaboration with the success team to resolve issues and drive adoption of additional modules.

The position is fully remote, with a focus on customer outcomes, ongoing learning of the software and EHS domain, and delivering exceptional service to