Remote SaaS Customer Success Associate

StarTex Software LLC; North Carolina; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental and vision

Teladoc

Disability coverage

Life insurance

401(k) with employer match

Legal services

Fully remote work environment

Job summary

EHS Insight, a StarTex Software brand, offers remote Customer Success opportunities to support on onboarding and ongoing customer success across our SaaS platform. We seek a customer-focused advocate who excels at communication and problem solving, capable of independent work within a team that drives value for customers.

The role emphasizes learning the software and domain knowledge, delivering exceptional service, and helping customers achieve outcomes with our EHS Insight product suite.

Qualifications

• Bachelor’s Degree is preferred.
• Proficient with Microsoft Office, Excel, Word, PowerPoint, and Outlook.
• 1-3 years of experience working in Customer Success in a technology field.
• Environmental, Health, and Safety industry knowledge and experience a plus.
• Customer-centric, customer-focused, motivated by continuous improvement and knowledge-sharing.
• Excellent communication skills including active listening.
• Strong self-motivation and organizational skills.
• Exceptional problem-solving ability.

Responsibilities

• Manage the onboarding of new customers, minimizing customers time to value. Lead customers through the onboarding process and resolve customer issues during the process.
• Respond to support tickets of customers with various support levels. Provide customers with the best option to solve their problem. Clarify ambiguities in the request. Determine the optimum solutions and their pros and cons.
• Follow processes, procedures, and policies to provide excellent customer satisfaction and align with department and company goals and objectives.
• Identify opportunities for customers to benefit from additional modules, suggest and demo those modules to customers.
• Inform customers of new software features and functionality that will benefit them.
• Work independently to learn the software, domain knowledge and understand customer problems.
• Demonstrate learning of the software and environmental, health and safety domain knowledge.
• Display excellence by actively participating in the team, demonstrating excellence with customers, identifying opportunities to improve onboarding and other processes and procedures.
• Demonstrate an ongoing ability to take on and solve customer problems of increasing complexity. Utilize a scalable problem-solving process.

Skills

Customer Success

Communication

Problem Solving

Self-motivation

Organizational skills

Education

Bachelor's Degree preferred

Tools

Microsoft Office

Excel

Word

PowerPoint

Outlook

Job description

EHS Insight, a StarTex Software brand, offers remote Customer Success opportunities to support on onboarding and ongoing customer success across our SaaS platform. We seek a customer-focused advocate who excels at communication and problem solving, capable of independent work within a team that drives value for customers.

The role emphasizes learning the software and domain knowledge, delivering exceptional service, and helping customers achieve outcomes with our EHS Insight product suite.