Remote SaaS Account Manager – Renewals & Growth

Raken, Inc.; Carlsbad (CA); Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental & Vision

HSA/FSA

Life/LTD

PTO

Holidays

401k + Match

Continuing education

On-site gym (at HQ)

Job summary

Raken, a cloud-based construction SaaS company, seeks an Account Manager to own relationships with core customers across continental US, driving renewals, retention and adoption. This role blends strong technical workflow skills with strategic relationship management and cross-functional collaboration.

The position offers remote work nationwide with optional hybrid arrangement for candidates near Carlsbad, CA.

Qualifications

• 2-3 years in SaaS account management or client facing roles.
• Demonstrated experience owning renewals and long term retention goals within assigned accounts.
• Strong written and verbal communication skills - comfortable leading client facing meetings, strategy sessions, business reviews, renewal contract discussions and more.
• Strong presentation skills, as well as ability to master technical workflows.
• Curious problem solver, focused on identifying risk early and finding solutions that drive long term customer success.
• Relationship builder - driven by the opportunity to proactively create and develop relationships within assigned accounts.
• A strong desire to execute, drive impact and deliver measurable results.
• Have a positive attitude, be a self starter and above all, a great teammate.

Responsibilities

• Serve as the strategic point of contact and relationship owner for customers within our Core Market.
• Establish, map, and maintain deep relationships with Executive Sponsors and Economic Buyers to ensure Raken aligns with their overarching business goals.
• Own and drive renewals, retention and adoption for assigned accounts.
• Conduct regular business reviews and proactively engage with customers to identify and execute on opportunities that continually increase the value they get from Raken.
• Increase customer product awareness by building credibility within each of your accounts, operating as a thought leader, and building and executing strategic account plans.
• Be a problem solver - manage escalations with urgency and seek to solve customer issues in a thorough, outcome driven manner.
• Identify at risk customers and deliver solutions to mitigate churn risk.
• Be your customer’s champion, collaborating with Sales, Product and Onboarding teams to share feedback and ensure customer needs are heard.

Skills

SaaS account mgmt

Client facing

Communication

Presentation skills

Problem solving

Relationship building

Results driven

Team player

Job description

Raken, a cloud-based construction SaaS company, seeks an Account Manager to own relationships with core customers across continental US, driving renewals, retention and adoption. This role blends strong technical workflow skills with strategic relationship management and cross-functional collaboration.

The position offers remote work nationwide with optional hybrid arrangement for candidates near Carlsbad, CA.