Remote SaaS Account Manager – Growth & Renewal

M Files; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote-enabled work environment

10 paid holidays annually

Unlimited PTO

Matching 401K Plan (25% of employee's;

Health insurance (PPO and HDHP/HSA)

Dental insurance

Vision insurance

Life insurance (1x employee salary)

Short-term disability (employer paid)

Long-term disability (employer paid)

Flexible Spending Plan (medical and.de

Job summary

M-Files is redefining how work gets done. An Account Manager will nurture long-term customer relationships and drive revenue growth within our existing customer base.

You’ll act as a strategic advisor, uncovering opportunities to expand product adoption, deliver value, and ensure customer satisfaction and retention. This role requires excellent relationship management, solution selling, and communication skills, as well as the ability to work cross-functionally to support customer success and

Qualifications

• Bachelor's degree and/or equivalent work experience as outlined.
• Proven ability to manage and grow a portfolio of existing B2B customer accounts.
• Strong communication and relationship-building skills with executive stakeholders.
• Proactive, customer-centric approach to retention and growth.
• Skilled in consultative selling and identifying customer needs.

Responsibilities

• Serve as the primary point of contact for a portfolio of existing customers.
• Drive account expansion through upselling, cross-selling, and renewal strategies.
• Understand each customer’s business goals, challenges, and product usage to deliver ongoing value.
• Partner with Customer Success, Professional Services, and Product teams to support customer outcomes.
• Identify at-risk accounts early and coordinate retention strategies.
• Conduct regular account reviews and success check-ins.
• Maintain accurate forecasting and pipeline management using CRM tools.
• Stay informed on product updates, roadmap, and new capabilities to share with customers.
• Travel for customer meetings or QBRs as needed.

Skills

Relationship management

Executive stakeholder communication

Consultative selling

Cross-functional collaboration

CRM proficiency

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

M-Files is redefining how work gets done. An Account Manager will nurture long-term customer relationships and drive revenue growth within our existing customer base.

You’ll act as a strategic advisor, uncovering opportunities to expand product adoption, deliver value, and ensure customer satisfaction and retention. This role requires excellent relationship management, solution selling, and communication skills, as well as the ability to work cross-functionally to support customer success and