Remote Account Manager: Growth & Relationships

TWE Solutions Inc.; Los Angeles (CA); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Performance bonus

Job summary

TWE Solutions Inc. is seeking an Account Manager – Existing Accounts to own a defined portfolio end to end and ensure customers are always covered by our team. This role blends relationship management, project coordination, and growth driving responsibilities.

You will monitor renewals, aging hardware, and refresh cycles, bringing conversations to the table before the customer has to. You’ll keep communications precise and professional across all touchpoints.

Qualifications

• 3+ years of experience in account management, client success, or project coordination.
• Highly detail-oriented with focus on renewals, installed base, open items, commitments, and deadlines.
• Proactive communicator who keeps customers and teammates informed without being asked.
• Commercially minded with ability to spot growth and refresh opportunities.

Responsibilities

• Own all aspects of assigned accounts end to end; be single point of contact for customers.
• Track open items, milestones, and commitments through to closure.
• Keep CRM/PSA tools (HubSpot, Autotask, Teams) up to date for visibility.
• Document customer interactions and follow up with clear next steps.
• Coordinate between engineers and customers to maintain timelines and prevent escalations.
• Own the full renewal cycle and drive deadlines to completion.
• Know installed base and when refresh conversations should start.
• Initiate proactive refresh conversations around business outcomes.

Skills

Account management

Client success

Project coordination

CRM proficiency

Communication

Detail orientation

Tools

HubSpot

Autotask

Microsoft Teams

SharePoint

Job description

TWE Solutions Inc. is seeking an Account Manager – Existing Accounts to own a defined portfolio end to end and ensure customers are always covered by our team. This role blends relationship management, project coordination, and growth driving responsibilities.

You will monitor renewals, aging hardware, and refresh cycles, bringing conversations to the table before the customer has to. You’ll keep communications precise and professional across all touchpoints.