Strategic Account Manager — SaaS Growth & Retention

M-Files Corporation; United States; Remote; USD 70,000 - 120,000; Full time

Benefits offered by this job

10 paid holidays annually

Unlimited PTO

Matching 401K Plan (25% of employee's*

Health insurance (PPO and HDHP/HSA)

Dental insurance

Vision insurance

Life insurance (1x employee salary)

Short-term disability (employer paid)

Long-term disability (employer paid)

Flexible Spending Plan (medical and_de

Job summary

M-Files Corporation is seeking an Account Manager to nurture long-term customer relationships and drive revenue growth within our existing customer base. You will act as a strategic advisor to expand product adoption, deliver value, and ensure customer satisfaction and retention.

Success requires excellent relationship management, solution selling, and the ability to work cross-functionally with Customer Success, Professional Services, and Product teams to support customer outcomes and growth

Qualifications

• Excellent relationship management and solution-selling capabilities.
• Strong cross-functional collaboration and communication skills.
• Experience with mid-market or enterprise customers is a plus.

Responsibilities

• Serve as the primary contact for a portfolio of existing customers.
• Drive account expansion through upselling, cross-selling, and renewals.
• Understand customer goals and usage to deliver ongoing value.
• Partner with Customer Success, Professional Services, and Product teams to support outcomes.
• Identify at-risk accounts early and coordinate retention strategies.
• Conduct regular account reviews and success check-ins.
• Maintain forecasting and pipeline management in CRM tools.

Skills

Relationship management

Solution selling

Cross-functional collaboration

CRM knowledge

Tools

Salesforce

Job description

M-Files Corporation is seeking an Account Manager to nurture long-term customer relationships and drive revenue growth within our existing customer base. You will act as a strategic advisor to expand product adoption, deliver value, and ensure customer satisfaction and retention.

Success requires excellent relationship management, solution selling, and the ability to work cross-functionally with Customer Success, Professional Services, and Product teams to support customer outcomes and growth