Strategic Account Manager - Remote | Upsell & Renewal

Datatonic, Ltd.; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Unlimited PTO

Matching 401K plan

10 paid holidays annually

Short-term disability

Long-term disability

Flexible Spending Plan (medical and/or

Job summary

M-Files is seeking an Account Manager in the United States to nurture long-term customer relationships and drive revenue growth within an existing customer base. You will act as a strategic advisor to uncover expansion opportunities, deliver value, and ensure customer satisfaction and retention.

The role requires excellent relationship management, solution selling, and cross-functional collaboration with Customer Success, Professional Services, and Product teams.

Qualifications

• Experience managing mid-market or enterprise customer relationships.
• Background in information management or content management.
• Familiarity with expansion sales strategies (e.g., SPICED, land-and-expand).

Responsibilities

• Serve as the primary contact for a portfolio of existing customers.
• Drive account expansion through upselling, cross-selling, and renewals.
• Understand customer goals and usage to deliver ongoing value.
• Collaborate with Customer Success, Professional Services, and Product teams to support outcomes.
• Identify at-risk accounts early and coordinate retention strategies.
• Conduct regular account reviews and success check-ins.
• Maintain forecasting and pipeline management using CRM tools such as Salesforce.

Skills

Information management

Document management

Enterprise SaaS

Tools

Salesforce

Job description

M-Files is seeking an Account Manager in the United States to nurture long-term customer relationships and drive revenue growth within an existing customer base. You will act as a strategic advisor to uncover expansion opportunities, deliver value, and ensure customer satisfaction and retention.

The role requires excellent relationship management, solution selling, and cross-functional collaboration with Customer Success, Professional Services, and Product teams.