Remote SaaS Account Manager for Construction

Raken, Inc.; Carlsbad (CA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

HSA/FSA

401k + Match

Paid holidays

Generous PTO

On-site gym

Job summary

Raken, a leading cloud-based construction collaboration platform, is seeking an Account Manager to own strategic relationships with core customers across the US. The role emphasizes renewals, retention, and product adoption, requiring strong cross-functional collaboration and problem-solving.

You will partner with executives to align product outcomes with business goals, manage renewals, and drive long-term customer success while adapting to a remote or hybrid work model.

Qualifications

• 2-3 years in SaaS account management or client facing roles.
• Proven experience owning renewals and long term retention goals.
• Strong written and verbal communication skills for client meetings and reviews.
• Comfort leading strategy sessions, renewal discussions, and cross-functional collaboration.

Responsibilities

• Serve as the strategic point of contact and relationship owner for customers within our Core Market.
• Establish and maintain deep relationships with executive sponsors and economic buyers to align with business goals.
• Own and drive renewals, retention and adoption for assigned accounts.
• Conduct business reviews and identify opportunities to increase product value.
• Increase customer product awareness and build credibility within accounts.

Skills

SaaS account management

Client relationship

Renewals

Strategic account planning

Job description

Raken, a leading cloud-based construction collaboration platform, is seeking an Account Manager to own strategic relationships with core customers across the US. The role emphasizes renewals, retention, and product adoption, requiring strong cross-functional collaboration and problem-solving.

You will partner with executives to align product outcomes with business goals, manage renewals, and drive long-term customer success while adapting to a remote or hybrid work model.