Strategic SaaS Account Manager | Remote Growth & Renewals

Raken, Inc.; Carlsbad (CA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Generous PTO

401k with Match

Free on-site gym

Monthly social events

Job summary

Raken, Inc. is seeking a Strategic Account Manager to enhance customer relationships within the construction industry. This role requires a blend of technical proficiency and relationship-building skills to manage renewals and drive expansion effectively.

As a Strategic Account Manager, you will proactively engage with clients, conduct business reviews, identify growth opportunities, and ensure customer success using Raken's innovative solutions. This position is remote for continental US candidates but offers hybrid options for those in the San Diego area.

Qualifications

• 3-5 years in SaaS account management or client-facing roles.
• Demonstrated experience owning renewals and long-term retention goals.
• Strong written and verbal communication skills.

Responsibilities

• Serve as the strategic point of contact and relationship owner.
• Identify expansion opportunities within existing accounts.
• Conduct regular business reviews with customers.

Skills

SaaS account management

Client-facing roles

Renewals management

Communication skills

Problem solving

Relationship building

Job description

Raken, Inc. is seeking a Strategic Account Manager to enhance customer relationships within the construction industry. This role requires a blend of technical proficiency and relationship-building skills to manage renewals and drive expansion effectively.

As a Strategic Account Manager, you will proactively engage with clients, conduct business reviews, identify growth opportunities, and ensure customer success using Raken's innovative solutions. This position is remote for continental US candidates but offers hybrid options for those in the San Diego area.