Strategic Account Manager - Remote Growth & Renewals

Raken; Carlsbad (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, dental and vision with generous employer contribution

Generous PTO

12 Paid Holidays

401k + Match

Free on-site gym

Monthly Social Events

Job summary

Raken is looking for a Strategic Account Manager to empower and support its customers across the construction industry. This remote role allows you to build meaningful client relationships, drive product adoption and retention, and achieve measurable success for clients.

The ideal candidate will have a background in SaaS account management, focusing on client relationships and expansion opportunities. Excellent communication and problem-solving skills are essential for success in ensuring customer satisfaction and retention.

Qualifications

• 3-5 years in SaaS account management or client facing roles.
• Experience owning renewals and long term retention goals.
• Strong written and verbal communication skills.

Responsibilities

• Act as the strategic point of contact for customers.
• Identify expansion opportunities and build a robust pipeline.
• Conduct regular business reviews to increase customer value.

Skills

SaaS account management

Client facing roles

Strong communication skills

Presentation skills

Problem solving

Relationship building

Job description

Raken is looking for a Strategic Account Manager to empower and support its customers across the construction industry. This remote role allows you to build meaningful client relationships, drive product adoption and retention, and achieve measurable success for clients.

The ideal candidate will have a background in SaaS account management, focusing on client relationships and expansion opportunities. Excellent communication and problem-solving skills are essential for success in ensuring customer satisfaction and retention.