Remote SaaS Account Growth Specialist

Employ; United States; A distancia; USD 56.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited PTO

Comprehensive benefits

Remote-first culture

Career development opportunities

Descripción de la vacante

Employ is hiring an Associate Customer Account Manager for a remote role in the United States. You’ll drive expansion within an SMB portfolio, upsell opportunities, and help customers maximize value from our SaaS platform.

This remote-first team emphasizes accountability, collaboration, and continuous learning. Expect fast-paced growth, coaching, and competitive compensation with a transparent pay framework and strong benefits.

Formación

• 2–3 years of proven success in B2B sales or account management.
• Experience selling SaaS or HR technology solutions.
• Familiarity with Salesforce, Gong, Highspot, or ZoomInfo.

Responsabilidades

• Own expansion opportunities across an assigned portfolio of existing low-touch customers, managing the sales process from initial outreach through close.
• Partner with high-touch CAMs to identify and qualify expansion opportunities, supporting account outreach and relationship development.
• Place a consistent volume of outbound calls and run personalized outreach cadences to establish relationships, uncover needs, and surface upsell and cross-sell opportunities.
• Support high-touch outreach by building relationships across multiple stakeholders within an account, so expansion conversations never depend on a single contact.
• Prepare for every touch with a point of view on what the customer isn’t using yet and why it matters, drawing on usage data, account history, and prior notes.
• Lead customer meetings and conceptual product walkthroughs that connect Employ products to each customer’s goals, business outcomes, and ROI.
• Partner with CX on renewals, leading the expansion conversation within the renewal.
• Follow up on leads promptly and with sound judgment.
• Keep Salesforce accurate and up to date with proper notes and updates, and contribute to the Weekly Expansion Forecast Meeting.
• Consult on RFPs as needed, working across teams to deliver accurate, on-time responses.
• Continuously develop your sales skills through coaching, call review, enablement sessions, and deal exposure.

Conocimientos

B2B sales

Account management

Customer success

SaaS

HR tech

Herramientas

Salesforce

Gong

Highspot

ZoomInfo

Descripción del empleo

Employ is hiring an Associate Customer Account Manager for a remote role in the United States. You’ll drive expansion within an SMB portfolio, upsell opportunities, and help customers maximize value from our SaaS platform.

This remote-first team emphasizes accountability, collaboration, and continuous learning. Expect fast-paced growth, coaching, and competitive compensation with a transparent pay framework and strong benefits.