SaaS Expansion Account Manager

Employ Inc.; United States; Hybrid; USD 56,000 - 65,000; Full time

Benefits offered by this job

Unlimited PTO

Remote-first culture

Comprehensive benefits

Job summary

Employ is a fast-moving, remote-first company redefining talent acquisition. We seek an Associate Customer Account Manager to drive expansion revenue within SMB portfolios, deepening relationships and uncovering upsell opportunities.

In a hybrid role, you’ll support lead qualification and outreach while collaborating with experienced CAMs on high-touch accounts. You’ll gain hands-on experience in a dynamic environment, using Salesforce, Gong, and CRM tools, with coaching and growth opportunities

Qualifications

• :2-3 years of proven success in B2B sales, account management, customer success, or SDR/BDR roles (upsell, cross-sell, or closing experience preferred).
• Experience selling SaaS or HR technology solutions.
• Familiarity with tools such as Salesforce, Gong, Highspot, or ZoomInfo.
• Comfort with high-volume outbound calling and personalized outreach to existing customers.
• Ability to build relationships and multi-thread across stakeholders within an account.
• Ability to connect product capabilities to a customer's goals, business outcomes, and ROI.
• Strong organizational skills, with the discipline to keep Salesforce updated with proper notes and updates.
• Resilience and the ability to handle rejection while maintaining performance.
• Coachability and a willingness to apply feedback quickly.
• Curiosity about our products and a commitment to staying current on releases and the roadmap.
• A collaborative, responsive working style with internal teams such as CX, Security, Finance, and Legal.
• A competitive mindset focused on achieving and exceeding quota.
• Strong motivation to build a long-term career in sales.
• Clear and confident communication skills.

Responsibilities

• Own expansion opportunities across an assigned portfolio of existing low-touch customers, managing the sales process from initial outreach through close.
• Partner with high-touch CAMs to identify and qualify expansion opportunities, supporting account outreach and relationship development.
• Place a consistent volume of outbound calls and run personalized outreach cadences to establish relationships, uncover needs, and surface upsell and cross-sell opportunities.
• Support high-touch outreach by building relationships across multiple stakeholders within an account, so expansion conversations never depend on a single contact.
• Prepare for every touch with a point of view on what the customer isn't using yet and why it matters, drawing on usage data, account history, and prior notes.
• Lead customer meetings and conceptual product walkthroughs that connect Employ products to each customer's goals, business outcomes, and ROI.
• Partner with CX on renewals, leading the expansion conversation within the renewal.
• Follow up on leads promptly and with sound judgment.
• Keep Salesforce accurate and up to date with proper notes and updates, and contribute to the Weekly Expansion Forecast Meeting.
• Consult on RFPs as needed, working across teams to deliver accurate, on-time responses.
• Continuously develop your sales skills through coaching, call review, enablement sessions, and deal exposure.

Skills

B2B sales

Account management

Customer success

Sales outreach

Tools

Salesforce

Gong

Highspot

ZoomInfo

Job description

Employ is a fast-moving, remote-first company redefining talent acquisition. We seek an Associate Customer Account Manager to drive expansion revenue within SMB portfolios, deepening relationships and uncovering upsell opportunities.

In a hybrid role, you’ll support lead qualification and outreach while collaborating with experienced CAMs on high-touch accounts. You’ll gain hands-on experience in a dynamic environment, using Salesforce, Gong, and CRM tools, with coaching and growth opportunities