Remote SaaS Account Growth Manager

Irth Solutions; Columbus (OH); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health plans

401(k) match

Flexible PTO

Work-from-home stipend

Team events

Office snacks access

Job summary

Irth Solutions in the United States is seeking an Account Manager to work remotely with our Customer Success teams and cross‑functional groups. You will manage client relationships, drive growth, and present to executives while aligning with internal stakeholders.

Fluent in English, French, and Portuguese, you’ll adapt to time zones with flexible hours. Join a dynamic team delivering Borealis solutions, partnering with sales, project, and technical teams to ensure client success and strong

Qualifications

• Fluent in English, French and Portuguese written and spoken.
• Bachelor’s degree in administration (BBA) or any other field deemed pertinent.
• At least 3-4 years of experience in customer success account management or solution consulting role.
• 2-3 years of experience with SAAS or CRM a plus.

Responsibilities

• Develop and maintain a relationship of trust with the clients after the initial sales.
• Deploy account management strategies to reinforce Borealis growth (farming).
• Define growth plans on appointed client portfolio.
• Manage and master the financial aspects of your client portfolio.
• Identify new clients needs, and convert them into business opportunities.
• Deliver strong business presentations to key stakeholders, often at the executive level.
• Deliver constant proactivity to follow up and engage with clients, in alignment with internal expectations.
• Advise clients on system adoption.
• Analyze adoption level of Borealis by the client, define next objectives and roll out the appropriate strategy with key stakeholders.
• Understand new business requirements, help clients define their business processes and implement them into Borealis.
• Act as an advisor to propose the best solutions and practices in using Borealis.
• Suggest smart work-arounds, adapted to clients context, to help them achieve their business objectives.
• Work directly with the SAAS to provide insightful reporting and KPIs.
• Work closely with surrounding teams to ensure client’s objectives are met.
• Scope and brief the Project and Technical teams for delivery of additional services.
• Ensure the client’s proper use of the Borealis Helpdesk and Helpcenter.
• Feed the Product team with quality information to align Borealis’ roadmap.
• Collaborate with Account directors on strategic accounts to sustain an optimal growth.
• Promote top of class practices around global Borealis’ usage.

Skills

Relationship management

Account growth

SAAS experience

Communication skills

Cultural competence

Team collaboration

Flexible hours

Education

Bachelor's degree in administration (BBA)

Job description

Irth Solutions in the United States is seeking an Account Manager to work remotely with our Customer Success teams and cross‑functional groups. You will manage client relationships, drive growth, and present to executives while aligning with internal stakeholders.

Fluent in English, French, and Portuguese, you’ll adapt to time zones with flexible hours. Join a dynamic team delivering Borealis solutions, partnering with sales, project, and technical teams to ensure client success and strong