Remote SaaS Account Manager - Growth & Adoption

Intertek; United States; A distancia; USD 80.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

401(k) with match

PTO

Descripción de la vacante

Intertek is seeking an Account Manager to join the Alchemy team in a remote capacity within the United States. You will manage a portfolio of medium to large accounts, guiding adoption of SaaS platforms, translating business requirements into product recommendations, and driving value realization across client relationships.

You will conduct regular reviews, build strong client champions, and leverage usage data to identify risks and growth opportunities while collaborating with cross-functional

Formación

• Bachelor's degree (or 4+ years of account management experience) and renewal/organic growth responsibilities.
• Ability to analyze customer usage data, KPIs and health indicators to identify opportunities for improvement and translate into actionable recommendations, plan and path to solutions.
• Proven experience building and maintaining strong relationships with organizations of varying sizes with multiple stakeholders.
• Ability to explain complex technical concepts in business-friendly terms to customers.
• Exceptional communication and presentation skills with ability to influence at all levels, including executive and C-level.
• Proven track record of driving revenue growth through identifying and converting upsell opportunities.
• Ability to work autonomously under pressure.
• Ability to travel 25%.
• Remote position; must reside in and be able to work in the United States.

Responsabilidades

• Manage a portfolio of customers at scale, delivering proactive guidance, adoption support, and value realization across multiple accounts simultaneously.
• Demonstrate understanding of SaaS platforms, customer workflows, integrations, and product capabilities to guide adoption and best practices.
• Translate customer business requirements into product recommendations, troubleshoot platform queries, and collaborate with cross-functional teams to drive outcomes.
• Conduct Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) to showcase value realization, align on objectives, review adoption metrics, and identify growth opportunities.
• Build customer champions and advocates to articulate Intertek Alchemy's value.
• Leverage health data, adoption insights, and consumption metrics to identify risks and improve outcomes.
• Develop understanding of customer objectives, industry trends, competitors to identify expansion opportunities.
• Identify and close opportunities for organic sales within assigned accounts.
• Assist with implementation of Alchemy products and services.
• Handle escalated customer concerns and account issues.
• Partner with internal resources to identify opportunities or issues driving retention.

Conocimientos

Data analysis

Customer relationships

Executive communication

Upsell opportunities

Educación

Bachelor's degree

Descripción del empleo

Intertek is seeking an Account Manager to join the Alchemy team in a remote capacity within the United States. You will manage a portfolio of medium to large accounts, guiding adoption of SaaS platforms, translating business requirements into product recommendations, and driving value realization across client relationships.

You will conduct regular reviews, build strong client champions, and leverage usage data to identify risks and growth opportunities while collaborating with cross-functional