Remote Romanian-Speaking Customer Support Specialist

berlinbrands; United States; Remote; USD 13,000 - 16,000; Full time

Benefits offered by this job

Remote work

Bonus system

Paid sick days

Vacation days

Employee discounts

Learning resources

Language courses

MultiSport card

Bike-sharing support

Team events

Job summary

berlinbrands is seeking a Romanian-speaking customer support representative for a remote role. You will answer inquiries by phone and email, explain product features, assist with orders and services, and coordinate with internal teams to resolve issues.

You will stay up-to-date on product details and pricing while contributing to sales improvements and achieving targets. The position emphasizes strong communication, a customer-focused approach, and the ability to work well in a team.

Qualifications

• Native-level Romanian (C2)
• Communicative knowledge of English or Slovak
• Strong customer-focused service skills
• Self-motivation and ability to work in a team
• Confidence in negotiation and customer conversations

Responsibilities

• Serve as a point of contact for Romanian-speaking customers by phone and email.
• Explain product features and help with orders and services.
• Address complaints and inquiries, working toward satisfactory resolutions.
• Stay familiar with online shop listings, pricing, and product details.
• Record customer interactions and coordinate with relevant internal departments.
• Contribute to improving sales processes and channels while working toward targets.

Skills

Romanian fluency

English or Slovak

Customer service

Communication

Teamwork

Negotiation

Job description

berlinbrands is seeking a Romanian-speaking customer support representative for a remote role. You will answer inquiries by phone and email, explain product features, assist with orders and services, and coordinate with internal teams to resolve issues.

You will stay up-to-date on product details and pricing while contributing to sales improvements and achieving targets. The position emphasizes strong communication, a customer-focused approach, and the ability to work well in a team.