Remote Romanian-Speaking Customer Support Specialist

Klarstein; United States; Remote; USD 13,000 - 16,000; Full time

Benefits offered by this job

Extra vacation days for long-term comm

30% employee discount

Sick days

MultiSport card ( Slovakia )

Learning & development opportunities

Language courses

Team-building events

Candy & Coffee Bar

Bonuses for special occasions

Slovnaft BAjk bike subscription

Bike facilities & chill zone

Job summary

Klarstein is seeking a Romanian-speaking customer service agent to support our product range across phone and email channels. You will advise customers about products, orders, and services, and handle inquiries with a focus on satisfaction.

This remote role offers flexibility while contributing to sales processes and customer success. Strong Romanian skills and good English/Slovak communication are required, plus a customer-oriented mindset and team spirit.

Qualifications

• Native Romanian speaker with C2 level.
• Communicative knowledge of English or Slovak.
• Excellent communication skills and customer orientation.
• Self-motivated with drive and team-player attitude.
• Negotiation ability is a plus.
• Customer support experience is an advantage but not required.

Responsibilities

• Serve Romanian-speaking customers via phone and email.
• Advise on products, orders, and available services.
• Handle inquiries and complaints, finding solutions to ensure satisfaction.
• Maintain knowledge of the online shop, including product descriptions, prices and features.
• Contribute to optimising sales processes and channels.
• Responsible for achieving established targets.
• Document customer inquiries and cooperate with internal departments.

Skills

Romanian (C2)

English or Slovak

Excellent communication

Customer-oriented

Self-motivated

Team player

Negotiation

Customer support experience (advantage

Job description

Klarstein is seeking a Romanian-speaking customer service agent to support our product range across phone and email channels. You will advise customers about products, orders, and services, and handle inquiries with a focus on satisfaction.

This remote role offers flexibility while contributing to sales processes and customer success. Strong Romanian skills and good English/Slovak communication are required, plus a customer-oriented mindset and team spirit.