Remote French Customer Support Specialist

berlinbrands; USA; Remote; USD 13.000 - 16.000; Vollzeit

Benefits dieser Stelle

Product discount

Paid sick days

Long-term service leave

Language courses

Bonuses

Zusammenfassung

berlinbrands is seeking a remote, French-speaking customer support specialist to handle inbound inquiries primarily by phone and email for a range of products.

You will help customers with product questions, orders, and returns, while documenting cases and coordinating with back-office and other internal teams. Responsibilities include managing interactions on online marketplaces and routing cases for follow-up.

Qualifikationen

• Native-level fluency in French.
• Strong communication skills and a customer-focused approach.
• Self-motivation, initiative, and a collaborative attitude.
• Negotiation skills.
• Previous customer support experience is helpful but not essential.

Aufgaben

• Respond to incoming customer enquiries by phone and email, with most support handled by phone.
• Advise customers on available products, order progress, and returns.
• Handle first-line enquiries and route or prepare cases for back-office follow-up.
• Manage customer interactions on online marketplaces.
• Record and process support cases, and coordinate with relevant internal departments.

Kenntnisse

French language

Customer service

Communication

Jobbeschreibung

berlinbrands is seeking a remote, French-speaking customer support specialist to handle inbound inquiries primarily by phone and email for a range of products.

You will help customers with product questions, orders, and returns, while documenting cases and coordinating with back-office and other internal teams. Responsibilities include managing interactions on online marketplaces and routing cases for follow-up.